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User journey games: automating user-centric analysis
16 references·0 citing·41 second hop
User journey games: automating user-centric analysis (2024)User journey games: automating user-centr…A Survey on Concept Drift in Process Mining (2021)A Survey on Concept Drift in …Going on a journey: A review of the customer journey literature (2020)Going on a journey: A review …Directly Follows-Based Process Mining: Exploration & a Case Study (2019)Directly Follows-Based Proces…Customer journeys: a systematic literature review (2018)Customer journeys: a systemat…Process Mining (2016)Process MiningImproving service quality through customer journey analysis (2016)Improving service quality thr…How to create a realistic customer journey map (2016)How to create a realistic cus…Dealing With Concept Drifts in Process Mining (2013)Dealing With Concept Drifts i…Optimal Detection of Changepoints With a Linear Computational Cost (2012)Optimal Detection of Changepo…Customer Journey Mapping as an Advocacy Tool for Disabled People (2012)Customer Journey Mapping as a…Trace Alignment in Process Mining: Opportunities for Process Diagnostics (2010)Trace Alignment in Process Mi…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Process mining: a two-step approach to balance between underfitting and overfitting (2008)Process mining: a two-step ap…Customer Satisfaction and Stock Prices: High Returns, Low Risk (2006)Customer Satisfaction and Sto…Performance Dashboards: Measuring, Monitoring, and Managing Your Business (2005)Performance Dashboards: Measu…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Designing services that deliver (1984)Evolving to a New Dominant Logic for Marketing (2003)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)THE APPLICATION OF PETRI NETS TO WORKFLOW MANAGEMENT (1998)Workflow mining: discovering process models from event logs (2004)Conformance checking of processes based on monitoring real behavior (2007)Process Discovery Using Integer Linear Programming (2008)Outcome-Oriented Predictive Process Monitoring (2019)An Overview of Artificial Intelligence Ethics (2022)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Understanding Customer Experience Throughout the Customer Journey (2016)How does artificial intelligence enable and enhance value co-creation in industrial markets? An exploratory case study in the healthcare ecosystem (2020)Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues (2020)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement (2009)Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement (2009)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement. (2009)A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing (2021)Understanding the omnichannel customer journey: The effect of online and offline channel interactivity on consumer value co-creation behavior (2021)What makes NFTs valuable to consumers? Perceived value drivers associated with NFTs liking, purchasing, and holding (2023)Using daily stock returns (1985)The Cross-Section of Expected Stock Returns (1992)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer-Based Brand Equity and Firm Risk (2009)Social Media and Firm Equity Value (2012)Improving Consumer Mindset Metrics and Shareholder Value through Social Media: The Different Roles of Owned and Earned Media (2017)changepoint : An R Package for Changepoint Analysis (2014)Wild binary segmentation for multiple change-point detection (2014)Selective review of offline change point detection methods (2019)Exploring the financial consequences of the servitization of manufacturing (2008)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)Management Support with Structured and Unstructured Data—An Integrated Business Intelligence Framework (2008)Business intelligence success: The roles of BI capabilities and decision environments (2012)The development of SME managerial practice for effective performance management (2013)Mobile advertising: A systematic literature review and future research agenda (2021)The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective (2021)Automated Discovery of Process Models from Event Logs: Review and Benchmark (2018)Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities (2020)
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References

  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2012Optimal Detection of Changepoints With a Linear Computational Cost2,578 cited
  • 2016Process Mining2,166 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2005Performance Dashboards: Measuring, Monitoring, and Managing Your Business589 cited
  • 2016How to create a realistic customer journey map446 cited
  • 2008Process mining: a two-step approach to balance between underfitting and overfitting440 cited
  • 2018Customer journeys: a systematic literature review388 cited
  • 2006Customer Satisfaction and Stock Prices: High Returns, Low Risk351 cited
  • 2020Going on a journey: A review of the customer journey literature284 cited
  • 2016Improving service quality through customer journey analysis267 cited
  • 2013Dealing With Concept Drifts in Process Mining192 cited
  • 2019Directly Follows-Based Process Mining: Exploration & a Case Study125 cited
  • 2021A Survey on Concept Drift in Process Mining122 cited
  • 2010Trace Alignment in Process Mining: Opportunities for Process Diagnostics114 cited

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Customer Journey Mapping as an Advocacy Tool for Disabled People
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