References

• 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
• 1998The partial least squares approach for structural equation modeling.12,728 cited
• 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
• 2017An updated and expanded assessment of PLS-SEM in information systems research4,033 cited
• 2016Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty469 cited
• 2016Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective383 cited
• 2015Effect of Customer Relationship Management on Customer Satisfaction131 cited
• 2021The role of the environmental dimension in the performance management system: A systematic review and conceptual framework111 cited
• 2015Evaluating effects of mobile CRM on employees’ performance53 cited
• 2015Impact of electronic customer relationship management in banking sector52 cited
• 2013Critical Success Framework for Implementing Effective IT Governance in Tanzanian Public Sector Organizations27 cited
• 2019Modelling the Enterprise Architecture Implementation in the Public Sector using HOT-Fit Framework22 cited
• 2021Data Mining Techniques with Electronic Customer Relationship Management for Telecommunication Company10 cited

Cited by