Attitudes towards artificial intelligence at work: Scale development and validation

Jiyoung Park · Sang Eun Woo · JeongJin Kim

149 citations0/0 files storedJournal of Occupational and Organizational Psychology

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AI and HR Technologies Ethics and Social Impacts of AI Employer Branding and e-HRM

Abstract

Abstract Research suggests that understanding workers' attitudes towards artificial intelligence (AI) application is a prerequisite to successfully integrating AI into an organization. However, few studies have clarified the meaning of attitudes towards AI application at work (AAAW) as a multifaceted construct that can be assessed with psychometric validity. To address this issue, we developed and validated a scale to capture individuals' AAAW using three independent samples (total N = 2841). The resulting 25‐item scale covers an overall construct of AAAW as well as six dimensions that are subsumed under the construct (i.e., perceived humanlikeness, perceived adaptability, perceived quality of AI, AI use anxiety, job insecurity and personal utility). Our findings suggest that the AAAW scale has good psychometric properties and can be used to predict important recruiting outcomes. The scale offers opportunities to better understand and measure workers' attitudes towards AI application at work in a comprehensive and integrative manner.

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References

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