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“Hello, this is your AI co-pilot” – operational implications of artificial intelligence chatbots
12 references·2 citing·53 second hop
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References

  • 2023Human resource management in the age of generative artificial intelligence: Perspectives and research directions on ChatGPT903 cited
  • 2024Generative artificial intelligence in supply chain and operations management: a capability-based framework for analysis and implementation456 cited
  • 2020May the bots be with you! Delivering HR cost-effectiveness and individualised employee experiences in an MNE258 cited
  • 2017Big Data and Service Operations232 cited
  • 2019Keeping Humans in the Loop: Pooling Knowledge through Artificial Swarm Intelligence to Improve Business Decision Making197 cited
  • 2021Decision augmentation and automation with artificial intelligence: Threat or opportunity for managers?181 cited
  • 2022Why Do SMEs Adopt Artificial Intelligence-Based Chatbots?139 cited
  • 2020Using Artificial Intelligence to Promote Diversity129 cited
  • 2022The role of artificial intelligence in shaping the future of Agile fashion industry122 cited
  • 2022Guest Editorial: Business Ethics in the Era of Artificial Intelligence87 cited
  • 2023Agility and digitalization: why strategic agility is a success factor for mastering digitalization – evidence from Industry 4.0 implementations across a supply chain54 cited
  • 2021The more you know, the better you act? Institutional communication in Covid-19 crisis management39 cited

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  • 2025Innovators and transformers: Enhancing supply chain employee training with an innovative application of a large language model

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37 cited
  • 2025Psychological Dispositions and AI Utilization: Unpacking Narcissism, Machiavellianism, and Psychopathy in E-commerce8 cited