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Does Citizen Sector-based Preference Relate to Citizen Satisfaction with Public Service Organizations?
16 references·0 citing·43 second hop
Does Citizen Sector-based Preference Relate to Citizen Satisfaction with Public Service Organizations? (2024)Does Citizen Sector-based Preference Rela…From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? (2017)From public service-dominant …Managing Markets for Public Service: The Role of Mixed Public–Private Delivery of City Services (2008)Managing Markets for Public S…Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services (2007)Evaluating the Expectations D…Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government (2005)Testing the Expectancy Discon…Expectations, performance, and citizen satisfaction with urban services (2004)Expectations, performance, an…Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City (2004)Drivers and Consequences of C…The Tools of government: a guide to the new governance (2002)The Tools of government: a gu…Paradoxes of Public Sector Customer Service (2001)Paradoxes of Public Sector Cu…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…The American Review of Public Administration (1993)The American Review of Public…Reinventing Government (1993)Reinventing GovernmentCognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…The Role of Nonprofit Enterprise (1980)The Role of Nonprofit Enterpr…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Disconfirmation of consumer expectations through product trial. (1979)Disconfirmation of consumer e…Work and motivation (1964)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A Theory of Cognitive Dissonance (2017)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Measuring Service Quality: A Reexamination and Extension (1992)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)The Role of Emotions in Marketing (1999)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)An approach to environmental psychology (1974)A circumplex model of affect. (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)The Behavioral Consequences of Service Quality (1996)A Service Quality Model and its Marketing Implications (1984)Co-creation experiences: The next practice in value creation (2004)Service-dominant logic: continuing the evolution (2007)Co-Production and Co-Creation (2018)Co-production in digital transformation of public administration and public value creation: The case of Denmark (2021)5. Leadership of organisations (2022)Don't go it alone: alliance network composition and startups' performance in Canadian biotechnology (2000)Inside the Hybrid Organization: Selective Coupling as a Response to Competing Institutional Logics (2012)Social Enterprises as Hybrid Organizations: A Review and Research Agenda (2014)The New Public Governance? 1 (2006)Introduction: Understanding Public Policy through Its Instruments—From the Nature of Instruments to the Sociology of Public Policy Instrumentation (2007)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)A Comparison of the Values and Commitment of Private Sector, Public Sector, and Parapublic Sector Employees (2006)From “Pure” to “Hybrid” Professionalism (2007)What’s in a Name? Making Sense of Social Enterprise Discourses (2011)Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations (1999)Why Measure Performance? Different Purposes Require Different Measures (2003)Institutional Emergence in an Era of Globalization: The Rise of Transnational Private Regulation of Labor and Environmental Conditions (2007)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,257 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,677 cited
  • 1980The Role of Nonprofit Enterprise2,553 cited
  • 1993Reinventing Government2,486 cited
  • 2002The Tools of government: a guide to the new governance1,836 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 2017From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation?789 cited
  • 1993The American Review of Public Administration579 cited
  • 1979Disconfirmation of consumer expectations through product trial.564 cited
  • 2007Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services458 cited
  • 2004Expectations, performance, and citizen satisfaction with urban services456 cited
  • 2001Paradoxes of Public Sector Customer Service346 cited
  • 2005Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government315 cited
  • 2004

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Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City
270 cited
  • 2008Managing Markets for Public Service: The Role of Mixed Public–Private Delivery of City Services270 cited
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