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Does Citizen Sector-based Preference Relate to Citizen Satisfaction with Public Service Organizations?
16 references·0 citing·42 second hop
Does Citizen Sector-based Preference Relate to Citizen Satisfaction with Public Service Organizations? (2024)Does Citizen Sector-based Preference Rela…From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? (2017)From public service-dominant …Managing Markets for Public Service: The Role of Mixed Public–Private Delivery of City Services (2008)Managing Markets for Public S…Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services (2007)Evaluating the Expectations D…Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government (2005)Testing the Expectancy Discon…Expectations, performance, and citizen satisfaction with urban services (2004)Expectations, performance, an…Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City (2004)Drivers and Consequences of C…The Tools of government: a guide to the new governance (2002)The Tools of government: a gu…Paradoxes of Public Sector Customer Service (2001)Paradoxes of Public Sector Cu…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…The American Review of Public Administration (1993)The American Review of Public…Reinventing Government (1993)Reinventing GovernmentCognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…The Role of Nonprofit Enterprise (1980)The Role of Nonprofit Enterpr…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Disconfirmation of consumer expectations through product trial. (1979)Disconfirmation of consumer e…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A Theory of Cognitive Dissonance (2017)The Theory of Buyer Behavior (1971)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Advances in Consumer Research (2025)A circumplex model of affect. (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)A Service Quality Model and its Marketing Implications (1984)Co-creation experiences: The next practice in value creation (2004)Service-dominant logic: continuing the evolution (2007)Co-Production and Co-Creation (2018)Beyond co‐production: Value creation and public services (2021)5. Leadership of organisations (2022)Of Market Failure, Voluntary Failure, and Third-Party Government: Toward a Theory of Government-Nonprofit Relations in the Modern Welfare State (1987)Social Origins of Civil Society: Explaining the Nonprofit Sector Cross-Nationally (1998)The Rationalization of Charity: The Influences of Professionalism in the Nonprofit Sector (2009)The New Public Governance? 1 (2006)Introduction: Understanding Public Policy through Its Instruments—From the Nature of Instruments to the Sociology of Public Policy Instrumentation (2007)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)The Evolving Role of the Public Sector in Managing Catastrophic Disasters (2006)Public Leadership: A review of the literature and framework for future research (2014)Rural Education As Rural Development: Understanding the Rural School–Community Well-Being Linkage in a 21st-Century Policy Context (2016)Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations (1999)Why Measure Performance? Different Purposes Require Different Measures (2003)MAKING GOVERNANCE NETWORKS EFFECTIVE AND DEMOCRATIC THROUGH METAGOVERNANCE (2009)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1980The Role of Nonprofit Enterprise2,553 cited
  • 1993Reinventing Government2,431 cited
  • 2002The Tools of government: a guide to the new governance1,827 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 2017From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation?629 cited
  • 1993The American Review of Public Administration578 cited
  • 1979Disconfirmation of consumer expectations through product trial.551 cited
  • 2007Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services435 cited
  • 2004Expectations, performance, and citizen satisfaction with urban services419 cited
  • 2001Paradoxes of Public Sector Customer Service341 cited
  • 2005Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government299 cited
  • 2004

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Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City
264 cited
  • 2008Managing Markets for Public Service: The Role of Mixed Public–Private Delivery of City Services263 cited
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