References

• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 2009Application of the Theory of Planned Behavior to green hotel choice: Testing the effect of environmental friendly activities1,920 cited
• 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?949 cited
• 2009Empirical investigation of the roles of attitudes toward green behaviors, overall image, gender, and age in hotel customers’ eco-friendly decision-making process771 cited
• 2015Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews561 cited
• 2016The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach437 cited
• 2018Green image and consumers’ word-of-mouth intention in the green hotel industry: The moderating effect of Millennials371 cited
• 2014Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive354 cited
• 2011A critical review of techniques for classifying quality attributes in the Kano model343 cited
• 2011Hotel Guests’ Preferences for Green Guest Room Attributes339 cited
• 2018How do green attributes elicit pro-environmental behaviors in guests? The case of green hotels in Vietnam339 cited
• 2013Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return310 cited
• 1993Predicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory