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Service Quality Influence on Consumer Satisfaction in the Banking Sector Aimed at Sustainable Growth
16 references·0 citing·46 second hop
Service Quality Influence on Consumer Satisfaction in the Banking Sector Aimed at Sustainable Growth (2024)Service Quality Influence on Consumer Sat…Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)Impact of Service Quality on …A study of service quality, corporate image, customer satisfaction, revisit intention and word-of-mouth: evidence from the KTV industry (2020)A study of service quality, c…The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector (2019)The Service Quality Dimension…The effect of service quality and customer satisfaction on customer loyalty (2019)The effect of service quality…Quality in Customer Service and Its Relationship with Satisfaction: An Innovation and Competitiveness Tool in Sport and Health Centers (2019)Quality in Customer Service a…Understanding the impact of service convenience on customer satisfaction in home delivery: evidence from Pakistan (2017)Understanding the impact of s…The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education (2017)The Use of Cronbach’s Alpha W…Demographic differences in Jordanian bank service quality perceptions (2017)Demographic differences in Jo…SERVICE QUALITY AS A PREDICTOR OF CUSTOMER SATISFACTION AND CUSTOMER LOYALTY (2016)SERVICE QUALITY AS A PREDICTO…An empirical research on customer satisfaction study: a consideration of different levels of performance (2016)An empirical research on cust…The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand on Customer Loyalty – The Survey on Student as im3 Users in Depok, Indonesia (2014)The Influence of Customer Sat…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)SERVICE QUALITY, CUSTOMER SAT…Does the Profile of Income Inequality Matter for Economic Growth? (2005)Does the Profile of Income In…E-S-QUAL (2004)E-S-QUALA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations (1991)Another look at the instrumental variable estimation of error-components models (1995)Initial conditions and moment restrictions in dynamic panel data models (1998)INEQUALITY AND GROWTH IN THE UNITED STATES: EVIDENCE FROM A NEW STATE‐LEVEL PANEL OF INCOME INEQUALITY MEASURES (2009)Why Don't We See Poverty Convergence? 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An examination of theory and applications. (1993)OECD Education Working Papers (2010)Knowledge, attitude, and practice regarding COVID-19 outbreak in Bangladesh: An online-based cross-sectional study (2020)Knowledge, attitudes, and practices towards COVID-19 among Chinese residents during the rapid rise period of the COVID-19 outbreak: a quick online cross-sectional survey (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Understanding customer loyalty in the coffee shop industry (A survey in Jakarta, Indonesia) (2020)Digital Banking in Northern India: The Risks on Customer Satisfaction (2021)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector (2020)Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services (2021)Using online food delivery applications during the COVID-19 lockdown period: What drives University Students’ satisfaction and loyalty? (2021)Customer Loyalty towards Islamic Banks: The Mediating Role of Trust and Attitude (2021)The impact of Islamic Shariah compliance on customer satisfaction in Islamic banking services: mediating role of service quality (2021)Advances in Consumer Research (2025)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era (2022)The Relationships of Corporate Sustainability, Customer Loyalty, and Word of Mouth: The Mediating Role of Corporate Image and Customer Satisfaction (2022)Determinants of Intention to Revisit in Hospitality Industry: A Cross-Cultural Study Based on Globe Project (2023)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 2017The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education10,661 cited
  • 2004E-S-QUAL3,962 cited
  • 2019The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector485 cited
  • 2005Does the Profile of Income Inequality Matter for Economic Growth?390 cited
  • 2020Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman342 cited
  • 2010SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION310 cited
  • 2019The effect of service quality and customer satisfaction on customer loyalty282 cited
  • 2020A study of service quality, corporate image, customer satisfaction, revisit intention and word-of-mouth: evidence from the KTV industry122 cited
  • 2017Understanding the impact of service convenience on customer satisfaction in home delivery: evidence from Pakistan113 cited
  • 2016An empirical research on customer satisfaction study: a consideration of different levels of performance104 cited
  • 2014The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand on Customer Loyalty – The Survey on Student as im3 Users in Depok, Indonesia82 cited

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  • 2017Demographic differences in Jordanian bank service quality perceptions54 cited
  • 2019Quality in Customer Service and Its Relationship with Satisfaction: An Innovation and Competitiveness Tool in Sport and Health Centers51 cited
  • 2016SERVICE QUALITY AS A PREDICTOR OF CUSTOMER SATISFACTION AND CUSTOMER LOYALTY47 cited
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