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Impact of Technical CRM on Ethiopia Bank Human-Computer Interface and Competitive Advantage as Mediators of Performance

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References

2021The effect of AI-based CRM on organization performance and competitive advantage: An empirical analysis in the B2B context253 cited
2021Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry98 cited

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2024Role of SMEs in Greening the Economy by Mediation of Eco-Innovation in the Horn of Africa18 cited
2025The Influence of Ethical Leadership on Organizational Citizenship Behavior by the Mediating Role of Organizational Commitment in Ethiopia18 cited
2025Ethical Leadership17 cited
2025Strategic Leadership15 cited
2025Emerging Trends and Innovations14 cited
2024Facilitating Global Partnerships for Knowledge Sharing by Mediating Role of Digital Platforms in Achieving SDG 17 in Ethiopia10 cited
2024Family Business Entrepreneurial Orientation Effect on Improving Entrepreneurial Processes by Mediation of Open Innovation in the Horn of Africa5 cited
2025Upskilling Workforces for New Competencies by the Mediating Role of Life Skills in HRM 5.0 for the Hospitality Industry2 cited

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