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Would the blind box be more effective? The role of uncertainty in consumers’ post-recovery satisfaction
16 references·1 citing·51 second hop
Would the blind box be more effective? The role of uncertainty in consumers’ post-recovery satisfaction (2024)Would the blind box be more effective? Th…Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery? (2011)Understanding the co-creation…The Effect of Compensation on Repurchase Intentions in Service Recovery☆ (2008)The Effect of Compensation on…Form versus Function: How the Intensities of Specific Emotions Evoked in Functional versus Hedonic Trade-Offs Mediate Product Preferences (2007)Form versus Function: How the…Social Exchange Theory: An Interdisciplinary Review (2005)Social Exchange Theory: An In…Service providers and customers: social exchange theory and service loyalty (2005)Service providers and custome…Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)Is “service with a smile” eno…Consumer Choice between Hedonic and Utilitarian Goods (2000)Consumer Choice between Hedon…Mental accounting matters (1999)Mental accounting mattersA Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Decision Affect Theory: Emotional Reactions to the Outcomes of Risky Options (1997)Decision Affect Theory: Emoti…Beyond pleasure and pain. (1997)Beyond pleasure and pain.The respective roles of perceived usefulness and perceived fun in the acceptance of microcomputer technology (1994)The respective roles of perce…Advances in prospect theory: Cumulative representation of uncertainty (1992)Advances in prospect theory: …Illusion and well-being: A social psychological perspective on mental health. (1988)Illusion and well-being: A so…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…Joint effect of uncertainty-of-outcome and calorie content on food preference (2026)Joint effect of uncertainty-o…The Presentation of Self in Everyday Life. (1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Authentic Leadership: Development and Validation of a Theory-Based Measure† (2007)On the costs and benefits of emotional labor: A meta-analysis of three decades of research. 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References

  • 1992Advances in prospect theory: Cumulative representation of uncertainty15,457 cited
  • 1970Back-Translation for Cross-Cultural Research14,471 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 2005Social Exchange Theory: An Interdisciplinary Review10,714 cited
  • 1988Illusion and well-being: A social psychological perspective on mental health.8,090 cited
  • 1997Beyond pleasure and pain.7,051 cited
  • 1999Mental accounting matters3,344 cited
  • 2000Consumer Choice between Hedonic and Utilitarian Goods2,236 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery1,465 cited
  • 2004Is “service with a smile” enough? Authenticity of positive displays during service encounters874 cited
  • 1997Decision Affect Theory: Emotional Reactions to the Outcomes of Risky Options737 cited
  • 2007Form versus Function: How the Intensities of Specific Emotions Evoked in Functional versus Hedonic Trade-Offs Mediate Product Preferences449 cited
  • 1994The respective roles of perceived usefulness and perceived fun in the acceptance of microcomputer technology374 cited
  • 2011Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery?

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319 cited
  • 2005Service providers and customers: social exchange theory and service loyalty281 cited
  • 2008The Effect of Compensation on Repurchase Intentions in Service Recovery☆268 cited
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    • 2026Joint effect of uncertainty-of-outcome and calorie content on food preference0 cited