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How does the consumer choose a restaurant? An overview of the determinants of consumer satisfaction
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How does the consumer choose a restaurant? An overview of the determinants of consumer satisfaction (2024)How does the consumer choose a restaurant…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Dual-Process Theories of Higher Cognition (2013)Dual-Process Theories of High…Thinking, Fast and Slow (2011)Thinking, Fast and SlowThe qualitative content analysis process (2008)The qualitative content analy…Revisão integrativa: método de pesquisa para a incorporação de evidências na saúde e na enfermagem (2008)Revisão integrativa: método d…The integrative review: updated methodology (2005)The integrative review: updat…Whatever happened to qualitative description? (2000)Whatever happened to qualitat…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Real World Research: A Resource for Social Scientists and Practitioner-Researchers (1993)Real World Research: A Resour…Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Alumni and their alma mater: …Why we buy what we buy: A theory of consumption values (1991)Why we buy what we buy: A the…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Content Analysis: An Introduction to its Methodology. (1984)Qualitative Data Analysis: An Expanded Sourcebook (1994)Three Approaches to Qualitative Content Analysis (2005)Content analysis and thematic analysis: Implications for conducting a qualitative descriptive study (2013)How to plan and perform a qualitative study using content analysis (2016)The Circular Economy – A new sustainability paradigm? (2016)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Primary, Secondary, and Meta-Analysis of Research (1976)Qualitative research and evaluation methods (1980)Qualitative Data Analysis (2008)Integrative review: what is it? How to do it? (2010)Literature review as a research methodology: An overview and guidelines (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Naturalistic inquiry (1985)Qualitative evaluation and research methods (1990)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)What's in a name? Qualitative description revisited (2009)The Use of Triangulation in Qualitative Research (2014)Series: Practical guidance to qualitative research. Part 3: Sampling, data collection and analysis (2017)Good practice in the conduct and reporting of survey research (2003)Qualitative Content Analysis (2014)Managerial cognitive capabilities and the microfoundations of dynamic capabilities (2014)Lazy, not biased: Susceptibility to partisan fake news is better explained by lack of reasoning than by motivated reasoning (2018)
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References

  • 2008The qualitative content analysis process22,573 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2011Thinking, Fast and Slow14,316 cited
  • 2000Whatever happened to qualitative description?12,118 cited
  • 2005The integrative review: updated methodology10,189 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1993Real World Research: A Resource for Social Scientists and Practitioner-Researchers6,223 cited
  • 1992Alumni and their alma mater: A partial test of the reformulated model of organizational identification5,770 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1991Why we buy what we buy: A theory of consumption values4,924 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2008Revisão integrativa: método de pesquisa para a incorporação de evidências na saúde e na enfermagem

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  • 2013Dual-Process Theories of Higher Cognition4,256 cited
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