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The Impacts of Government Subsidies on Public Transportation Customer Complaints: A Case Study of Taichung City Bus Subsidy Policy
16 references·1 citing·48 second hop
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References

  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2009Should Urban Transit Subsidies Be Reduced?434 cited
  • 2014Analyzing Customer Experience Feedback Using Text Mining194 cited
  • 2012Demand for Public Transport in Germany and the USA: An Analysis of Rider Characteristics180 cited
  • 2008A network-DEA model with new efficiency measures to incorporate the dynamic effect in production networks171 cited
  • 2006Performance evaluation of bus routes: A provider and passenger perspective164 cited
  • 2009Affordability and Subsidies in Public Urban Transport: What Do We Mean, What Can Be Done?136 cited
  • 2008Optimal urban transport pricing in the presence of congestion, economies of density and costly public funds132 cited
  • 2011Should subsidies to urban passenger transport be increased? A spatial CGE analysis for a German metropolitan area92 cited
  • 2003Redistributive effects of subsidies to urban public transport in Spain58 cited
  • 1980Effects of subsidies on urban public transport56 cited
  • 2004Sustainability and the interactions between external effects of transport55 cited
  • 1986The effects of public transport subsidies on demand and supply53 cited
  • 2004Optimal performance-based subsidies in Norwegian intercity rail transport

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52 cited
  • 1983Consequences of public ownership and subsidies for mass transit: Evidence from case studies and regression analysis48 cited
  • 2016Optimizing Bus Passenger Complaint Service through Big Data Analysis: Systematized Analysis for Improved Public Sector Management32 cited
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    • 2025Passenger satisfaction modeling in public bus transportation based on business model approach: Ten city case studies3 cited