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Beyond the ephemeral: Scaling experiences through productization
16 references·0 citing·46 second hop
Beyond the ephemeral: Scaling experiences through productization (2024)Beyond the ephemeral: Scaling experiences…Service products and productization (2021)Service products and producti…Productisation: A review and research agenda (2015)Productisation: A review and …Product portfolio management – Targets and key performance indicators for product portfolio renewal over life cycle (2015)Product portfolio management …The experience economy: past, present and future (2013)The experience economy: past,…The cost disease: why computers get cheaper and health care doesn't (2013)The cost disease: why compute…Handbook on the Experience Economy (2013)Handbook on the Experience Ec…Innovation through Experience Staging: Motives and Outcomes (2012)Innovation through Experience…Brand Performances in Social Media (2012)Brand Performances in Social …Unraveling the practices of “productization” in professional service firms (2011)Unraveling the practices of “…Marketing-as-practice. Introduction to the special issue (2011)Marketing-as-practice. Introd…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Towards high value-added products and services: mass customization and beyond (2002)Towards high value-added prod…Customer experience places: the new offering frontier (2002)Customer experience places: t…SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation (2000)SECI, Ba and Leadership: a Un…What is the optimum amount of organizational slack? (1997)What is the optimum amount of…Tacit Knowing: Its Bearing on Some Problems of Philosophy (1962)Tacit Knowing: Its Bearing on…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Economic Action and Social Structure: The Problem of Embeddedness (1985)The Theory of Economic Development (2003)Management innovation through standardization: Consultants as standardizers of organizational practice (2011)Configural paths to successful product innovation (2012)Managing Corporate Sustainability with a Paradoxical Lens: Lessons from Strategic Agility (2017)Creating project plans to focus product development. (1992)The role of product architecture in the manufacturing firm (1995)Mass customization: The new frontier in business competition (1999)Applying case-based reasoning for product configuration in mass customization environments (2005)Model of efficient and sustainable improvements in a lean production system through processes of environmental innovation (2012)Two decades of research on innovation in services: Which place for public services? (2013)Witchcraft, Oracles and Magic among the Azande (1937)Tacit Knowledge, Innovation and Economic Geography (2002)Thinking together: What makes Communities of Practice work? (2016)Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization (2019)Sensemaking in Organizations (1996)Evolving to a New Dominant Logic for Marketing (2003)How Brand Community Practices Create Value (2009)Social media's slippery slope: challenges, opportunities and future research directions (2013)The power of social media storytelling in destination branding (2017)“I'll buy what she's #wearing”: The roles of envy toward and parasocial interaction with influencers in Instagram celebrity-based brand endorsement and social commerce (2020)Customer Experience: Are We Measuring the Right Things? (2011)EXQ: a multiple‐item scale for assessing service experience (2012)The Practice of Management (2012)Customer experience management in hospitality (2017)Firm Resources and Sustained Competitive Advantage (1991)Situated Learning: Legitimate Peripheral Participation. (1994)Firm resources and sustained competitive advantage (2004)Knowledge bases and regional innovation systems: Comparing Nordic clusters (2005)Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations (2006)Perspective—Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory (2009)Remembered experiences and revisit intentions: A longitudinal study of safari park visitors (2016)Minimalism in consumption: A typology and brand engagement strategies (2021)The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective (2021)Value creation and knowledge development in tourism experience encounters (2014)Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation (2021)How artificial intelligence will affect the practice of law (2018)Working and Learning Together (2019)Welfare systems without economic growth: A review of the challenges and next steps for the field (2021)
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References

  • 2000SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation4,132 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 1962Tacit Knowing: Its Bearing on Some Problems of Philosophy607 cited
  • 2012Brand Performances in Social Media396 cited
  • 2013The experience economy: past, present and future341 cited
  • 2013The cost disease: why computers get cheaper and health care doesn't283 cited
  • 2002Towards high value-added products and services: mass customization and beyond272 cited
  • 1997What is the optimum amount of organizational slack?263 cited
  • 2002Customer experience places: the new offering frontier254 cited
  • 2013Handbook on the Experience Economy170 cited
  • 2011Marketing-as-practice. Introduction to the special issue132 cited
  • 2015Productisation: A review and research agenda72 cited
  • 2011Unraveling the practices of “productization” in professional service firms71 cited
  • 2015Product portfolio management – Targets and key performance indicators for product portfolio renewal over life cycle67 cited
  • 2012Innovation through Experience Staging: Motives and Outcomes51 cited

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2021
Service products and productization
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