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Experience management in hospitality and tourism: reflections and implications for future research
16 references·2 citing·52 second hopsampled
Experience management in hospitality and tourism: reflections and implications for future research (2024)Experience management in hospitality and …The authentic virtual influencer: Authenticity manifestations in the metaverse (2023)The authentic virtual influen…Memorable tourism experience: A review and research agenda (2022)Memorable tourism experience:…Customer value co-creation in the hospitality and tourism industry: a systematic literature review (2022)Customer value co-creation in…A reflection on the Great Resignation in the hospitality and tourism industry (2022)A reflection on the Great Res…Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis (2021)Two decades of customer exper…Elevating the human experience (HX) through service research collaborations: introducing ServCollab (2020)Elevating the human experienc…Customer experience: a systematic literature review and consumer culture theory-based conceptualisation (2020)Customer experience: a system…Customer experience in tourism: A review of definitions, components, and measurements (2020)Customer experience in touris…Literature review as a research methodology: An overview and guidelines (2019)Literature review as a resear…The accommodation experiencescape: a comparative assessment of hotels and Airbnb (2017)The accommodation experiences…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Conceptualizing the Visitor Experience: A Review of Literature and Development of a Multifaceted Model (2016)Conceptualizing the Visitor E…A critical review of research on customer experience management (2016)A critical review of research…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Measuring Experience Economy Concepts: Tourism Applications (2007)Measuring Experience Economy …The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…From taste to transaction: understanding memorable wine tourism experiences (2026)From taste to transaction: un…Exploring memorable experiences in luxury hotels (2024)Exploring memorable experienc…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 2019Literature review as a research methodology: An overview and guidelines11,435 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2007Measuring Experience Economy Concepts: Tourism Applications1,838 cited
  • 2017The accommodation experiencescape: a comparative assessment of hotels and Airbnb379 cited
  • 2020Customer experience in tourism: A review of definitions, components, and measurements362 cited
  • 2022Memorable tourism experience: A review and research agenda334 cited
  • 2021Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis324 cited
  • 2016Conceptualizing the Visitor Experience: A Review of Literature and Development of a Multifaceted Model306 cited
  • 2023The authentic virtual influencer: Authenticity manifestations in the metaverse254 cited
  • 2022A reflection on the Great Resignation in the hospitality and tourism industry239 cited
  • 2022Customer value co-creation in the hospitality and tourism industry: a systematic literature review230 cited
  • 2016A critical review of research on customer experience management

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219 cited
  • 2020Customer experience: a systematic literature review and consumer culture theory-based conceptualisation115 cited
  • 2020Elevating the human experience (HX) through service research collaborations: introducing ServCollab95 cited
  • Cited by

    • 2024Exploring memorable experiences in luxury hotels31 cited
    • 2026From taste to transaction: understanding memorable wine tourism experiences0 cited