Recordkeeping in Voice-based Remote Community Engagement

Abstract

Driven by pragmatic, cost-related, and environmental factors, voice-based remote community engagement tools (such as Interactive Voice Response) are emerging as a key modality for engaging marginalized communities. These voice-based digital solutions offer new opportunities for distributed community engagement and empowerment, and the ability to capture, store, and access a wide range of different records (i.e., recordings, interactions and contextual metadata) associated with community engagements. This potential for large scale, distributed community record collection necessitates an understanding of inclusive and effective recordkeeping approaches for appraisal, documentation, preservation, and accessibility of different types of records (such as audio recordings, transcripts, reports, and observatory notes) related to voice-based community engagements. Through qualitative analysis of stakeholder focus group discussions with domestic workers (as marginalized community members) and NGOs working in the sector, we present valuable insights and recommendations for the development of recordkeeping approaches tailored to voice-based remote community engagement records.

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