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Artificial Intelligence-Based Conversational Agents in the Indian Banking System: An Adoption and Integration Perspective
16 references·1 citing·39 second hop
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(1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Advances in Social Media Research: Past, Present and Future (2017)Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA (2018)Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing (2021)User trust in artificial intelligence: A comprehensive conceptual framework (2022)Applications of artificial intelligence and machine learning in the financial services industry: A bibliometric review (2023)Behavioral intention to adopt FinTech services: An extension of unified theory of acceptance and use of technology (2023)Acceptance of artificial intelligence in university contexts: A conceptual analysis based on UTAUT2 theory (2024)Economics students’ behavioural intention and usage of ChatGPT in higher education: a hybrid structural equation modelling-artificial neural network approach (2024)Evaluating privacy, security, and trust perceptions in conversational AI: A systematic review (2024)
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References

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  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology115,720 cited
  • 2007How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance12,320 cited
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  • 1978An Overview of Psychological Measurement1,804 cited
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  • 2021Adoption of artificial intelligence in banking services: an empirical analysis328 cited
  • 2022Application and extension of the UTAUT2 model for determining behavioral intention factors in use of the artificial intelligence virtual assistants148 cited
  • 2021Banking with a Chatbot – A Study on Technology Acceptance76 cited
  • 2021Machinelike or Humanlike? A Literature Review of Anthropomorphism in AI-Enabled Technology75 cited
  • 2017Machine Learning and Artificial Intelligence in Banking71 cited
  • 2021Identifying Relevant Segments of Potential Banking Chatbot Users Based on Technology Adoption Behavior

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22 cited
  • 2023Attitude, Behavioral Intention and Adoption of AI Driven Chatbots in the Banking Sector17 cited
  • 2023Augmented Reality Immersion in Cultural Heritage Sites: Analyzing Adoption Intentions17 cited
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    • 2024Driving Factors of Mobile Payment Adoption: A Focus on Gen-Z Consumers5 cited