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Free Shipping or Not? Retail Platform Operations Considering Reference Effect and Loyal Consumers
16 references·0 citing·47 second hop
Free Shipping or Not? Retail Platform Operations Considering Reference Effect and Loyal Consumers (2024)Free Shipping or Not? Retail Platform Ope…Contracting green product supply chains considering marketing efforts in the circular economy era (2021)Contracting green product sup…Free Shipping Promotions and Product Returns (2020)Free Shipping Promotions and …Pricing and service effort strategy in a dual-channel supply chain with showrooming effect (2019)Pricing and service effort st…Omnichannel retail operations with refurbished consumer returns (2019)Omnichannel retail operations…Behavioral Operations: Past, Present, and Future (2019)Behavioral Operations: Past, …Price and quality-based competition and channel structure with consumer loyalty (2017)Price and quality-based compe…Enduring Effects of Goal Achievement and Failure Within Customer Loyalty Programs: A Large-Scale Field Experiment (2016)Enduring Effects of Goal Achi…The Reference Effects on a Retailer’s Dynamic Pricing and Inventory Strategies with Strategic Consumers (2015)The Reference Effects on a Re…The Joint Sales Impact of Frequency Reward and Customer Tier Components of Loyalty Programs (2012)The Joint Sales Impact of Fre…The Benefits of Competitive Upward Channel Decentralization (2011)The Benefits of Competitive U…Dynamic Pricing with Loss-Averse Consumers and Peak-End Anchoring (2011)Dynamic Pricing with Loss-Ave…Cross-Market Network Effect with Asymmetric Customer Loyalty: Implications for Competitive Advantage (2007)Cross-Market Network Effect w…Research Note—The Benefits of Personalized Pricing in a Channel (2006)Research Note—The Benefits of…Dynamic Competition with Customer Recognition (1999)Dynamic Competition with Cust…An Empirical Analysis of the Relationship Between Brand Loyalty and Consumer Price Elasticity (1991)An Empirical Analysis of the …Stability in Competition (1990)Stability in CompetitionMental Accounting and Consumer Choice (1985)Markets with Consumer Switching Costs (1987)Mental Accounting and Consumer Choice (2008)Advancing research on loyalty programs: a future research agenda (2014)Reward redemption effects in a loyalty program when customers choose how much and when to redeem (2014)40 years of loyalty programs: how effective are they? Generalizations from a meta-analysis (2021)Brand Loyalty: Measurement and Management (1978)A Logit Model of Brand Choice Calibrated on Scanner Data (1983)Limited-dependent and qualitative variables in econometrics (1983)Brand trust in the context of consumer loyalty (2001)Firm-Created Word-of-Mouth Communication: Evidence from a Field Test (2009)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Managing Channel Profits (1983)Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Probabilistic Goods: A Creative Way of Selling Products and Services (2008)How Research in Production and Operations Management May Evolve in the Era of Big Data (2017)Inducing Supply Chain Transparency through Supplier Encroachment (2019)Loss Aversion in Riskless Choice: A Reference-Dependent Model (1991)Pricing and Inventory Management (2012)Optimal dynamic pricing and preservation technology investment for deteriorating products with reference price effects (2015)Network externalities, competition, and compatibility (1985)Platform Competition in Two-Sided Markets (2003)Customer satisfaction, trust and commitment as predictors of customer loyalty within an optometric practice environment (2012)Differentiation with User-Generated Content (2014)Entry Timing (2014)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)Agency Selling or Reselling? 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References

  • 1990Stability in Competition5,677 cited
  • 1991An Empirical Analysis of the Relationship Between Brand Loyalty and Consumer Price Elasticity452 cited
  • 1999Dynamic Competition with Customer Recognition382 cited
  • 2019Pricing and service effort strategy in a dual-channel supply chain with showrooming effect317 cited
  • 2006Research Note—The Benefits of Personalized Pricing in a Channel273 cited
  • 2011Dynamic Pricing with Loss-Averse Consumers and Peak-End Anchoring236 cited
  • 2021Contracting green product supply chains considering marketing efforts in the circular economy era234 cited
  • 2019Behavioral Operations: Past, Present, and Future178 cited
  • 2012The Joint Sales Impact of Frequency Reward and Customer Tier Components of Loyalty Programs156 cited
  • 2007Cross-Market Network Effect with Asymmetric Customer Loyalty: Implications for Competitive Advantage127 cited
  • 2019Omnichannel retail operations with refurbished consumer returns123 cited
  • 2011The Benefits of Competitive Upward Channel Decentralization121 cited
  • 2017Price and quality-based competition and channel structure with consumer loyalty118 cited
  • 2020Free Shipping Promotions and Product Returns104 cited
  • 2016Enduring Effects of Goal Achievement and Failure Within Customer Loyalty Programs: A Large-Scale Field Experiment

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81 cited
  • 2015The Reference Effects on a Retailer’s Dynamic Pricing and Inventory Strategies with Strategic Consumers80 cited
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