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Factors Affecting the Adoption of E-Banking on Customer Satisfaction in Developing Countries Based on the E-S-QUAL Model: A Case of Investrust Bank
16 references·1 citing·43 second hop
Factors Affecting the Adoption of E-Banking on Customer Satisfaction in Developing Countries Based on the E-S-QUAL Model: A Case of Investrust Bank (2024)Factors Affecting the Adoption of E-Banki…Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model (2020)Internet banking service qual…Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Internet banking service qual…Service quality models: a review (2005)Service quality models: a rev…E-S-QUAL (2004)E-S-QUALGrounded Theory in Management Research (2003)Grounded Theory in Management…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…A General Theory of Competition: Resources, Competences, Productivity, Economic Growth (2000)A General Theory of Competiti…Qualitative Research in Information Systems (1997)Qualitative Research in Infor…Crossroads—Describing Differences in Approaches to Organization Science: Rethinking Burrell and Morgan and Their Legacy (1996)Crossroads—Describing Differe…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…The Emergence of Interpretivism in IS Research (1995)The Emergence of Interpretivi…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Case Study Research: Design and Methods (1984)Case Study Research: Design a…A Bayesian analysis of attribution processes. (1975)A Bayesian analysis of attrib…From service attributes to e-banking value development influencing e-banking user feedback: a moderating effect of technological competency (2025)From service attributes to e-…The Structure of Scientific Revolutions (1963)Handbook of Qualitative Research (1994)Constructing Professional Identity: The Role of Work and Identity Learning Cycles in the Customization of Identity Among Medical Residents (2006)From the Editors: What Grounded Theory is Not (2006)Managing the Rivalry of Competing Institutional Logics (2009)The Discovery of Grounded Theory (2017)The Psychology of Interpersonal Relations. (1958)Attribution theory in social psychology (1967)The processes of causal attribution. (1973)A schematic model of dispositional attribution in interpersonal perception. (1979)Person memory: Personality traits as organizing principles in memory for behaviors. (1979)The correspondence bias. (1995)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. 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(1988)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 (1999)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)Does Sample Size Matter in Qualitative Research?: A Review of Qualitative Interviews in is Research (2013)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Technology Readiness Index (Tri) (2000)
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References

  • 1984Case Study Research: Design and Methods82,022 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models26,283 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 2004E-S-QUAL4,763 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 1997Qualitative Research in Information Systems2,624 cited
  • 2003Grounded Theory in Management Research2,251 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,631 cited
  • 1975A Bayesian analysis of attribution processes.1,545 cited
  • 1995The Emergence of Interpretivism in IS Research1,047 cited
  • 2005Service quality models: a review1,036 cited
  • 1996Crossroads—Describing Differences in Approaches to Organization Science: Rethinking Burrell and Morgan and Their Legacy756 cited
  • 2016Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty563 cited
  • 2000

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A General Theory of Competition: Resources, Competences, Productivity, Economic Growth
472 cited
  • 2020Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model449 cited
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    • 2025From service attributes to e-banking value development influencing e-banking user feedback: a moderating effect of technological competency4 cited