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Impact of Knowledge Management Systems on Customer Perspective
16 references·8 citing·49 second hop
Impact of Knowledge Management Systems on Customer Perspective (2024)Impact of Knowledge Management Systems on…The role of artificial intelligence in sustainable finance (2022)The role of artificial intell…The effect of supply chain management through social media on competitiveness of the private hospitals in Jordan (2022)The effect of supply chain ma…The effect of digital marketing capabilities on organizational ambidexterity of the information technology sector (2022)The effect of digital marketi…The Mediating Role of Innovation Capability on the Relationship between Strategic Agility and Organizational Performance (2021)The Mediating Role of Innovat…The balanced scorecard: a new challenge (2009)The balanced scorecard: a new…Knowledge management and innovation performance (2007)Knowledge management and inno…Sources of Influence on Beliefs About Information Technology Use: An Empirical Study of Knowledge Workers1 (2003)Sources of Influence on Belie…CRM and customer‐centric knowledge management: an empirical research (2003)CRM and customer‐centric know…A model for evaluating the effectiveness of CRM using the balanced scorecard (2003)A model for evaluating the ef…Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Review : Knowledge Management…Working knowledge: how organizations manage what they know (1998)Working knowledge: how organi…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…User Involvement and MIS Success: A Review of Research (1984)User Involvement and MIS Succ…Power, politics, and MIS implementation (1983)Power, politics, and MIS impl…Unveiling Research Trends in Enterprise Resource Planning: A Bibliometric Study (2025)Unveiling Research Trends in …Transforming Industries with Data: A Bibliometric Perspective on Business Analytics Adoption (2025)Transforming Industries with …Mapping the Evolution of E-Government Research: A Comprehensive Bibliometric Analysis (2025)Mapping the Evolution of E-Go…Digital Finance and Fintech Innovations Towards Disrupting Finance Innovation (2025)Digital Finance and Fintech I…The Impact of Machine Learning on Business Processes: A Bibliometric Analysis (2024)The Impact of Machine Learnin…Key Themes and Future Directions in Transformational Leadership: A Bibliometric Study (2024)Key Themes and Future Directi…Global Trends in HRM Practices: Insights from Bibliometric Analysis (2024)Global Trends in HRM Practice…Effect of the Electronic Archiving Quality on the Employee's Performance of Global Logistics Companies (2024)Effect of the Electronic Arch…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 (2005)Personal innovativeness, social influences and adoption of wireless Internet services via mobile technology (2005)Influence Processes for Information Technology Acceptance: An Elaboration Likelihood Model1 (2006)Labor and Monopoly Capital (1974)The Structure of "Unstructured" Decision Processes (1976)Power in organizations (1981)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Technological frames (1994)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs 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(2022)Does FinTech adoption increase the diffusion rate of digital financial inclusion? A study of the banking industry sector (2023)Environmental, social, and governance (ESG) and artificial intelligence in finance: State-of-the-art and research takeaways (2024)Research in Organizational Behavior (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Market Orientation: Antecedents and Consequences (1993)The Discovery of Grounded Theory (2017)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design Science in Information Systems Research1 (2004)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)
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References

  • 1998Working knowledge: how organizations manage what they know10,801 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,210,140 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 1983Power, politics, and MIS implementation2,222 cited
  • 1984User Involvement and MIS Success: A Review of Research1,318 cited
  • 2003Sources of Influence on Beliefs About Information Technology Use: An Empirical Study of Knowledge Workers11,080 cited
  • 2003A model for evaluating the effectiveness of CRM using the balanced scorecard349 cited
  • 2022The role of artificial intelligence in sustainable finance313 cited
  • 2003CRM and customer‐centric knowledge management: an empirical research268 cited
  • 2021The Mediating Role of Innovation Capability on the Relationship between Strategic Agility and Organizational Performance262 cited
  • 2022The effect of digital marketing capabilities on organizational ambidexterity of the information technology sector236 cited
  • 2007Knowledge management and innovation performance

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234 cited
  • 2009The balanced scorecard: a new challenge203 cited
  • 2022The effect of supply chain management through social media on competitiveness of the private hospitals in Jordan192 cited
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    • 2025Digital Finance and Fintech Innovations Towards Disrupting Finance Innovation37 cited
    • 2024Key Themes and Future Directions in Transformational Leadership: A Bibliometric Study35 cited
    • 2025Transforming Industries with Data: A Bibliometric Perspective on Business Analytics Adoption22 cited
    • 2025Unveiling Research Trends in Enterprise Resource Planning: A Bibliometric Study14 cited
    • 2024Effect of the Electronic Archiving Quality on the Employee's Performance of Global Logistics Companies2 cited