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• 2009OF POLITICS AND PURPOSE: POLITICAL SALIENCE AND GOAL AMBIGUITY OF US FEDERAL AGENCIES68 cited
• 2006Adjusting to New Ways of Working: Experiments with Service Delivery in the Public Sector54 cited
• 2005Managing Service Quality Using Data Envelopment Analysis46 cited
• 2010Improving Performance in U.S. State Governments32 cited
• 2005Policy Development and New Immigrant Communities: A Case Study of Citizen Input in Defining Transit Problems26 cited
• 1998Communities in Conflict: Resolving Differences Through Collaborative Efforts in Environmental Planning and Human Service Delivery26 cited
• 2008Defined Contribution Plans Emerging in the Public Sector26 cited
• 2006Collaboration and Citizen Participation in Community Mediation Centers18 cited
• 2012Strategizing Public Sector Human Resource Management: The Implications of Working in Networks11 cited
• 2016The Effect of Social Capital on Organizational Performance in Different Cultures: A Cross-National Comparison of the United States and South Korea8 cited
• 2016Multidirectional Networks of Government Transparency: A Preliminary Model7 cited
• 2008Teaching What We Know: Describing and Challenging the Neglect of Management Science Methods in MPA Programs6 cited
• 2010The Case for the Development of Public Transit in an Urban Boundary Rural Area