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Bank Customer Churn Prediction Using Machine Learning Framework
16 references·0 citing·41 second hop
Bank Customer Churn Prediction Using Machine Learning Framework (2024)Bank Customer Churn Prediction Using Mach…The Rise of Finance Companies and FinTech Lenders in Small Business Lending (2020)The Rise of Finance Companies…Fintech, regulatory arbitrage, and the rise of shadow banks (2018)Fintech, regulatory arbitrage…A comparison of machine learning techniques for customer churn prediction (2015)A comparison of machine learn…Building comprehensible customer churn prediction models with advanced rule induction techniques (2010)Building comprehensible custo…Handling class imbalance in customer churn prediction (2008)Handling class imbalance in c…Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models (2006)Defection Detection: Measurin…Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting (2004)Customer base analysis: parti…An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry (2003)An LTV model and customer seg…A novel evolutionary data mining algorithm with applications to churn prediction (2003)A novel evolutionary data min…Turning telecommunications call details to churn prediction: a data mining approach (2002)Turning telecommunications ca…Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Understanding the Customer Ba…Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry (2000)Predicting subscriber dissati…Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior (2000)Customer Satisfaction Cues To…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…LEARNING FROM CUSTOMER DEFECTIONS (1996)LEARNING FROM CUSTOMER DEFECT…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Customer satisfaction and retention: the experiences of individual employees (2004)The relationships among perceived quality, perceived risk and perceived product value (2004)Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan (2008)A Decision-Theoretic Generalization of On-Line Learning and an Application to Boosting (1997)Benchmarking state-of-the-art classification algorithms for credit scoring (2003)Modeling Customer Lifetime Value (2006)Evaluating multiple classifiers for stock price direction prediction (2015)Customer churn prediction in telecom using machine learning in big data platform (2019)Building Data Mining Applications for CRM (1999)Knowledge management and data mining for marketing (2001)New insights into churn prediction in the telecommunication sector: A profit driven data mining approach (2011)Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management (2004)Customer churn prediction in the telecommunication sector using a rough set approach (2016)In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions (2017)Customer churn prediction system: a machine learning approach (2021)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Understanding Relationship Marketing Outcomes (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Intelligence Generation and Superior Customer Value (2000)Measuring the quality of relationships in consumer services: an empirical study (2003)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House (2013)A new hybrid classification algorithm for customer churn prediction based on logistic regression and decision trees (2018)Fintech and banking: What do we know? (2019)The Role of Technology in Mortgage Lending (2019)Predictably Unequal? The Effects of Machine Learning on Credit Markets (2021)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 2018Fintech, regulatory arbitrage, and the rise of shadow banks1,803 cited
  • 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
  • 1996LEARNING FROM CUSTOMER DEFECTIONS793 cited
  • 2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior629 cited
  • 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
  • 2008Handling class imbalance in customer churn prediction552 cited
  • 2015A comparison of machine learning techniques for customer churn prediction470 cited
  • 2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
  • 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting425 cited
  • 2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry411 cited
  • 2020The Rise of Finance Companies and FinTech Lenders in Small Business Lending366 cited
  • 2010Building comprehensible customer churn prediction models with advanced rule induction techniques

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366 cited
  • 2003A novel evolutionary data mining algorithm with applications to churn prediction348 cited
  • 2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry347 cited
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