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The role of total quality management in enhancing customer satisfaction in Gulf Cooperation Council (GCC) countries
13 references·0 citing·50 second hop
The role of total quality management in enhancing customer satisfaction in Gulf Cooperation Council (GCC) countries (2024)The role of total quality management in e…Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective (2023)Assessing the Influence of To…Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management: combining traditional and new views (2022)Enhancing customer satisfacti…Crafting employee engagement through talent management practices in telecom sector (2022)Crafting employee engagement …A quantitative and qualitative study of the link between business process management and digital innovation (2020)A quantitative and qualitativ…The effect of total quality management practices on employee performance: The moderating role of knowledge sharing (2019)The effect of total quality m…Service quality and customer satisfaction: The moderating effects of hotel star rating (2019)Service quality and customer …Customer centricity in mobile banking: a customer experience perspective (2019)Customer centricity in mobile…Correlation and Regression Analysis Using SPSS (2019)Correlation and Regression An…Business process management maturity and performance (2019)Business process management m…Assessing the effects of service quality on customer satisfaction (2018)Assessing the effects of serv…The impact of total quality management practices on employee empowerment in the healthcare sector in Saudi Arabia: a study of King Khalid Hospital (2013)The impact of total quality m…Impact of TQM Practices on Firm's Performance of Pakistan's Manufacturing Organizations (2012)Impact of TQM Practices on Fi…Are TQM practices supporting customer satisfaction and service quality? (2011)Are TQM practices supporting …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An empirical assessment of the SERVQUAL scale (1992)A framework for quality management research and an associated measurement instrument (1994)Can the demographic and subjective norms influence the adoption of mobile banking? (2012)An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline (2015)TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry (2019)Quality-Control Handbook. (1952)The balanced scorecard: Translating strategy into action (1997)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)IDENTIFICATION OF A SET OF APPROPRIATE CRITICAL SUCCESS FACTORS (CSFS) FOR SUCCESSFUL TQM IMPLEMENTATION IN CONSTRUCTION, AND OTHER INDUSTRIES. (2016)An exploration of quality management practices in the manufacturing industry of Ethiopia (2019)Effective TQM Implementation in the Service Industry: A Proposed Framework (2021)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Art of Case Study Research (1996)Qualitative Data Analysis (2008)Mobile banking adoption: a systematic review (2020)Understanding the use of mobile banking in rural areas of Brazil (2020)Examining consumer experience in using m-banking apps: A study of its antecedents and outcomes (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Business Process Management Culture in Public Administration and Its Determinants (2021)Green supply chain management and clean technology innovation: An empirical analysis of multinational enterprises in China (2021)The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution (2022)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service (2021)PLS-SEM’s most wanted guidance (2022)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)Diffusion of innovations (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)How Many Interviews Are Enough? (2005)Digital innovation: Review and novel perspective (2021)How Artificial Intelligence affords digital innovation: A cross-case analysis of Scandinavian companies (2021)How do digitalization capabilities enable open innovation in manufacturing enterprises? A multiple case study based on resource integration perspective (2022)Total quality management as competitive advantage: A review and empirical study (1995)Stakeholder Influence Strategies (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Development, validation and verification of innovative integrated Kaizen philosophy (CI) framework and its implementation procedure for enhancing manufacturing industries sustainable competitiveness (2023)Application of Kaizen and Kaizen Costing in SMEs (2024)Strategic Transformation and Sustainability: Unveiling the EFQM Model 2025 (2024)Exploratory factor analysis on occupational stress in context of Malaysian sewerage operations (2019)Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk (2021)Happiness at work: A cross-cultural validation of happiness at work scale (2022)The effect of supply chain agility and lean practices on operational performance: a resource-based view and dynamic capabilities perspective (2021)Analyzing Determinants of Job Satisfaction Based on Two-Factor Theory (2022)Investigating the impact of pandemic job stress and transformational leadership on innovative work behavior: The mediating and moderating role of knowledge sharing (2022)Shedding light on the efficiency of the product-service system in waste from electrical and electronic equipment: A social media analysis of consumer tweets (2023)Impact of supervisor phubbing on workplace incivility and workplace presenteeism: mediation and moderation effect of self-esteem and power distance (2024)Investigating TQM Strategies for Sustainable Customer Satisfaction in GCC Telecommunications (2024)
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References

  • 2019Service quality and customer satisfaction: The moderating effects of hotel star rating501 cited
  • 2018Assessing the effects of service quality on customer satisfaction358 cited
  • 2020A quantitative and qualitative study of the link between business process management and digital innovation204 cited
  • 2011Are TQM practices supporting customer satisfaction and service quality?175 cited
  • 2019The effect of total quality management practices on employee performance: The moderating role of knowledge sharing143 cited
  • 2019Customer centricity in mobile banking: a customer experience perspective114 cited
  • 2022Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management: combining traditional and new views77 cited
  • 2019Correlation and Regression Analysis Using SPSS69 cited
  • 2012Impact of TQM Practices on Firm's Performance of Pakistan's Manufacturing Organizations56 cited
  • 2019Business process management maturity and performance46 cited
  • 2013The impact of total quality management practices on employee empowerment in the healthcare sector in Saudi Arabia: a study of King Khalid Hospital40 cited
  • 2023Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective40 cited
  • 2022Crafting employee engagement through talent management practices in telecom sector30 cited

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