Understanding Multigenerational Workplace

Abstract

Diversity is like a double-edged sword because it leads to innovation and the creation of new wealth when managed, and creates confusion, conflict, and a silos mentality that drains the organization's resources when not managed. There are at least four generations in the workplace in a modern organization. One positive potential of this workforce is the collective intelligence of employees, which can drive competitive advantage. This can be harnessed only when the workforce is managed. The book chapter identified the generational differences that arose from significant life events in each generation. It also defined a diversity model that shows leadership behaviors that create a work climate that values and celebrates differences in the workforce. Leadership behaviors drive the creation of a work climate that guarantees the three ‘C's needed for the engagement of all generations to harness their collective intelligence for superior organizational performance.

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