A Mixed Model Approach for Identifying the Impact of Soft Productivity Factors on Employee Turnover among Information Technology Employees in Sri Lanka

Abstract

Employee turnover has become one of the major issues in the IT industry today; especially the productivity of an organization is deeply related to the employee turnover rate. The objectives of the current study are to investigate the basic factors that affect employee turnover, examine the relationships between selected soft productivity factors with employee turnover, and suggest ways of minimizing employee turnover rates in IT companies. Initially, eleven soft productivity factors are considered. The selected factors are categorized into two different categories workplace environment and employee capability and experience. In the first phase of analysis, the descriptive research approach was followed and data was collected from 150 IT professionals currently employed in IT companies in Sri Lanka, using a structured questionnaire. According to the results, a strong positive relationship can be seen between (0.676) working environment, (0.789) employees’ capabilities and experience, (0.881) collaboration among employees, (0.891) career development opportunities, and (0.774) learning opportunities concerning employee turnover. Further, lack of sufficient telecommunication facilities, tools, and development resources, the friendly working environment also effects on retaining of employees.

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