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Investigating TQM Strategies for Sustainable Customer Satisfaction in GCC Telecommunications
16 references·0 citing·45 second hop
Investigating TQM Strategies for Sustainable Customer Satisfaction in GCC Telecommunications (2024)Investigating TQM Strategies for Sustaina…Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management: combining traditional and new views (2022)Enhancing customer satisfacti…Does electronic customer relationship management (E-CRM) affect service quality at private hospitals in Jordan? (2022)Does electronic customer rela…Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)Impact of Service Quality on …A quantitative and qualitative study of the link between business process management and digital innovation (2020)A quantitative and qualitativ…The influence of total quality management toward organization performance (2019)The influence of total qualit…The effect of total quality management practices on employee performance: The moderating role of knowledge sharing (2019)The effect of total quality m…Service quality and customer satisfaction: The moderating effects of hotel star rating (2019)Service quality and customer …Mixed methods research: what it is and what it could be (2019)Mixed methods research: what …Do TQM practices improve organisational success A case study of electronics industry in the UAE (2019)Do TQM practices improve orga…Customer centricity in mobile banking: a customer experience perspective (2019)Customer centricity in mobile…Out of the Crisis (2018)Out of the CrisisCustomer Satisfaction and Loyalty as a Part of Customer-Based Corporate Sustainability in the Sector of Mobile Communications Services (2018)Customer Satisfaction and Loy…Assessing the effects of service quality on customer satisfaction (2018)Assessing the effects of serv…From business process management to customer process management (2015)From business process managem…Integrating quality management principles into sustainability management (2012)Integrating quality managemen…Are TQM practices supporting customer satisfaction and service quality? (2011)Are TQM practices supporting …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An empirical assessment of the SERVQUAL scale (1992)A framework for quality management research and an associated measurement instrument (1994)Can the demographic and subjective norms influence the adoption of mobile banking? 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References

  • 2020Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman546 cited
  • 2019Service quality and customer satisfaction: The moderating effects of hotel star rating501 cited
  • 2019Mixed methods research: what it is and what it could be360 cited
  • 2018Assessing the effects of service quality on customer satisfaction358 cited
  • 2018Out of the Crisis323 cited
  • 2019Do TQM practices improve organisational success A case study of electronics industry in the UAE271 cited
  • 2020A quantitative and qualitative study of the link between business process management and digital innovation204 cited
  • 2011Are TQM practices supporting customer satisfaction and service quality?175 cited
  • 2019The influence of total quality management toward organization performance172 cited
  • 2022Does electronic customer relationship management (E-CRM) affect service quality at private hospitals in Jordan?155 cited
  • 2019The effect of total quality management practices on employee performance: The moderating role of knowledge sharing143 cited
  • 2019Customer centricity in mobile banking: a customer experience perspective114 cited
  • 2012Integrating quality management principles into sustainability management110 cited
  • 2015From business process management to customer process management

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94 cited
  • 2022Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management: combining traditional and new views77 cited
  • 2018Customer Satisfaction and Loyalty as a Part of Customer-Based Corporate Sustainability in the Sector of Mobile Communications Services75 cited
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