Supportive Work Environment in the Hotel Industry: A Review of the Chinese Context

Abstract

This article takes the supportive work environment as the theme and the current situation of the Chinese hotel industry as the background. Using a systematic literature review method, it summarizes the existing research results on a supportive work environment and the relationship between various sub dimensions and employee retention, employee satisfaction, customer satisfaction, and organizational performance. Research has found that establishing a supportive work environment plays an important role in organizational development. Measures such as creating a good corporate culture, fully empowering employees, improving employee training and development plans, considering work life balance for employees, and matching leadership styles with the organization can reduce employee turnover rates, improve employee satisfaction, and ultimately enhance employee organizational behavior, customer satisfaction, and hotel performance.

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