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Evaluating airline service quality through a comprehensive text-mining and multi-criteria decision-making analysis
16 references·0 citing·35 second hop
Evaluating airline service quality through a comprehensive text-mining and multi-criteria decision-making analysis (2024)Evaluating airline service quality throug…Multi-Criteria Decision Making (MCDM) Methods and Concepts (2023)Multi-Criteria Decision Makin…A Comprehensive Review of Multiple Criteria Decision-Making (MCDM) Methods: Advancements, Applications, and Future Directions (2023)A Comprehensive Review of Mul…Multiple Criteria Decision Analysis for Health Care Decision Making—An Introduction: Report 1 of the ISPOR MCDA Emerging Good Practices Task Force (2016)Multiple Criteria Decision An…Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Understanding Satisfied and D…Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan (2008)Investigating structural rela…Passenger expectations and airline services: a Hong Kong based study (2003)Passenger expectations and ai…Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)Compromise solution by MCDM m…Service Quality and Customer Loyalty in the Commercial Airline Industry (1993)Service Quality and Customer …Fuzzy Multiple Attribute Decision Making (1992)Fuzzy Multiple Attribute Deci…Fuzzy Multiple Attribute Decision Making Methods (1992)Fuzzy Multiple Attribute Deci…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Reconciliation Among Discrete Compromise Solutions (1987)A Reconciliation Among Discre…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Multiple Attribute Decision Making (1981)Multiple Attribute Decision M…Methods for Multiple Attribute Decision Making (1981)Methods for Multiple Attribut…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Multiple Attribute Decision Making: Methods and Applications (1981)Extended VIKOR method in comparison with outranking methods (2006)SELECTION OF RATIONAL DISPUTE RESOLUTION METHOD BY APPLYING NEW STEP‐WISE WEIGHT ASSESSMENT RATIO ANALYSIS (SWARA) (2010)Best-worst multi-criteria decision-making method (2014)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions (2019)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)A scaling method for priorities in hierarchical structures (1977)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1994)Multiple Criteria Decision Analysis: State of the Art Surveys (2005)Multiple Criteria Decision Analysis for Health Care Decision Making—Emerging Good Practices: Report 2 of the ISPOR MCDA Emerging Good Practices Task Force (2016)A bibliometric-based survey on AHP and TOPSIS techniques (2017)The Lancet Psychiatry Commission on youth mental health (2024)Fuzzy sets (1965)Measuring the efficiency of decision making units (1978)A comprehensive and systematic review of multi-criteria decision-making methods and applications in healthcare (2023)A Comprehensive Overview of the ELECTRE Method in Multi Criteria Decision-Making (2023)Assessing Supply Chain Innovations for Building Resilient Food Supply Chains: An Emerging Economy Perspective (2023)Measuring Service Quality: A Reexamination and Extension (1992)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)GIS‐based multicriteria decision analysis: a survey of the literature (2006)A state-of the-art survey of TOPSIS applications (2012)Supplier selection among SMEs on the basis of their green innovation ability using BWM and fuzzy TOPSIS (2017)Comparative analysis of MCDM methods for ranking renewable energy sources in Taiwan (2018)Sustainable supplier selection in healthcare industries using a new MCDM method: Measurement of alternatives and ranking according to COmpromise solution (MARCOS) (2019)TOPSIS for MODM (1994)Tentative guidelines to help choosing an appropriate MCDA method (1998)Developing a fuzzy TOPSIS approach based on subjective weights and objective weights (2008)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1981Multiple Attribute Decision Making8,633 cited
  • 2003Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS5,018 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1981Methods for Multiple Attribute Decision Making3,850 cited
  • 1992Fuzzy Multiple Attribute Decision Making1,898 cited
  • 2023Multi-Criteria Decision Making (MCDM) Methods and Concepts789 cited
  • 2016Multiple Criteria Decision Analysis for Health Care Decision Making—An Introduction: Report 1 of the ISPOR MCDA Emerging Good Practices Task Force738 cited
  • 2008Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan591 cited
  • 2023A Comprehensive Review of Multiple Criteria Decision-Making (MCDM) Methods: Advancements, Applications, and Future Directions583 cited
  • 1992Fuzzy Multiple Attribute Decision Making Methods578 cited
  • 2015Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews561 cited
  • 1987A Reconciliation Among Discrete Compromise Solutions

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557 cited
  • 1993Service Quality and Customer Loyalty in the Commercial Airline Industry497 cited
  • 2003Passenger expectations and airline services: a Hong Kong based study442 cited
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