Acceptance of or resistance to facial recognition payment: A systematic review

Teng Yu · Chengliang Wang · Ai Ping Teoh

35 citations0/0 files storedJournal of Consumer Behaviour

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Privacy, Security, and Data Protection User Authentication and Security Systems

Abstract

Abstract With increasing evidence supporting the use of biometric identification methods for authentication, this study aims to enhance our understanding of the factors influencing the acceptance of and resistance to facial recognition payment (FRP) systems. To provide a comprehensive review of these factors, we conducted a systematic literature review (SLR) of empirical studies. We examined 22 key research articles from an initial pool of 1372 publications, identifying 37 factors that influence consumer acceptance or resistance to FRP. These factors were categorized into usage‐related aspects, attitudes and evaluations, user‐related traits, privacy and security concerns, and other factors. Our findings reveal that the most frequently cited factors include performance expectancy, effort expectancy, perceived usefulness, and perceived ease of use. These factors are crucial in contexts where FRP can increase productivity by providing prompt information and effective assistance. This research proposes a collective model for understanding the determinants of FRP acceptance or resistance, integrating theoretical frameworks and empirical findings. The model emphasizes the context‐dependency of user acceptance, highlighting the importance of addressing both technological and psychological factors. It incorporates usage characteristics, user characteristics, and privacy and security concerns, which are mediated by attitudes and evaluations. The proposed model provides a comprehensive framework for understanding and addressing the factors influencing acceptance of and resistance to FRP, guiding FRP service providers in developing effective strategies to increase user adoption, with future research needed to refine and assess the model further.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 35 citations exist upstream.

References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 2009Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 1985From Intentions to Actions: A Theory of Planned Behavior 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review

Cited by

2025The way out – Customer benefits and self-service satisfaction in cashierless shopping systems 2025To use or not to use? Generative AI adoption in Chinese business schools 2025Factors influencing behavioral intention to use facial recognition payment in the restaurant industry: a comparative analysis of China and Malaysia 2024A systematic comparison of intercultural and indigenous cultural dance education from a global perspective (2010–2024)

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.