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After-sales service and brand reputation: a case of kitchen appliance industry
16 references·0 citing·44 second hop
After-sales service and brand reputation: a case of kitchen appliance industry (2024)After-sales service and brand reputation:…Customer engagement and hotel booking intention: The mediating and moderating roles of customer-perceived value and brand reputation (2022)Customer engagement and hotel…Use Omega Rather than Cronbach’s Alpha for Estimating Reliability. But… (2020)Use Omega Rather than Cronbac…Research on the influence of after-sales service quality factors on customer satisfaction (2020)Research on the influence of …Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer (2019)Effects of online retailer af…Investigating logistics service quality in omni-channel retailing (2017)Investigating logistics servi…Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India (2017)Examining the role of sales-b…Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business (2016)Modelling and Investigating t…Best Alternatives to Cronbach's Alpha Reliability in Realistic Conditions: Congeneric and Asymmetrical Measurements (2016)Best Alternatives to Cronbach…Modelagem de Equações Estruturais Baseada em Covariância (CB-SEM) com o AMOS: Orientações sobre a sua aplicação como uma Ferramenta de Pesquisa de Marketing (2014)Modelagem de Equações Estrutu…Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013)Effects of reputation and web…Antecedents of customer satisfaction with online banking in China: The effects of experience (2010)Antecedents of customer satis…Commentary on Coefficient Alpha: A Cautionary Tale (2008)Commentary on Coefficient Alp…Congeneric and (Essentially) Tau-Equivalent Estimates of Score Reliability (2006)Congeneric and (Essentially) …Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)Why do people use food delivery apps (FDA)? 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(1990)Making sense of Cronbach's alpha (2011)From alpha to omega: A practical solution to the pervasive problem of internal consistency estimation (2013)Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations (2023)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Thanks coefficient alpha, we’ll take it from here. (2017)What is coefficient alpha? An examination of theory and applications. (1993)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The partial least squares approach for structural equation modeling. (1998)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Examining customer channel selection intention in the omni-channel retail environment (2018)Online retail experience and customer satisfaction: the mediating role of last mile delivery (2019)Supply chain management for circular economy: conceptual framework and research agenda (2020)Society and the Adolescent Self-Image (1965)Alpha, Omega, and H Internal Consistency Reliability Estimates: Reviewing These Options and When to Use Them (2021)Explaining the success of social media with gratification niches: Motivations behind daytime, nighttime, and active use of TikTok in China (2021)Psychometric Properties of the Climate Change Worry Scale (2021)Dynamic capabilities and strategic management (1997)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1996Measuring Brand Equity Across Products and Markets3,631 cited
  • 2020Use Omega Rather than Cronbach’s Alpha for Estimating Reliability. But…2,822 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,051 cited
  • 2014Modelagem de Equações Estruturais Baseada em Covariância (CB-SEM) com o AMOS: Orientações sobre a sua aplicação como uma Ferramenta de Pesquisa de Marketing1,141 cited
  • 2016Best Alternatives to Cronbach's Alpha Reliability in Realistic Conditions: Congeneric and Asymmetrical Measurements986 cited
  • 2006Congeneric and (Essentially) Tau-Equivalent Estimates of Score Reliability700 cited
  • 2013Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention672 cited
  • 2008Commentary on Coefficient Alpha: A Cautionary Tale312 cited
  • 2017Investigating logistics service quality in omni-channel retailing301 cited
  • 2010Antecedents of customer satisfaction with online banking in China: The effects of experience227 cited
  • 2020Research on the influence of after-sales service quality factors on customer satisfaction212 cited
  • 2016Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business186 cited

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  • 2017Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India146 cited
  • 2019Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer144 cited
  • 2022Customer engagement and hotel booking intention: The mediating and moderating roles of customer-perceived value and brand reputation107 cited
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