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Unveiling the role of job involvement as a mediator in the linkage between academics’ job satisfaction and service quality
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Unveiling the role of job involvement as a mediator in the linkage between academics’ job satisfaction and service quality (2024)Unveiling the role of job involvement as …Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Assessing measurement model q…Multivariate Data Analysis (2018)Multivariate Data AnalysisStructural Equation Modeling With AMOS (2016)Structural Equation Modeling …Mediation analysis in partial least squares path modeling (2016)Mediation analysis in partial…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES. (2004)A MULTILEVEL INVESTIGATION OF…Research Methods for Business Students (2003)Research Methods for Business…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Perceived organizational support and employee diligence, commitment, and innovation. (1990)Perceived organizational supp…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. (1990)A review and meta-analysis of…Employee and customer perceptions of service in banks: Replication and extension. (1985)Employee and customer percept…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The definition and measurement of job involvement. (1965)The definition and measuremen…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Statistical principles in experimental design. (1962)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Social Psychology of Organizations. (1979)The Commitment-Trust Theory of Relationship Marketing (1994)Perceived organizational support: A review of the literature. (2002)Social Exchange Theory: An Interdisciplinary Review (2005)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Partial Least Squares Structural Equation Modeling (2021)Context and leadership: an examination of the nine-factor full-range leadership theory using the Multifactor Leadership Questionnaire (2003)Covariance-Based Structural Equation Modeling in the Journal of Advertising : Review and Recommendations (2017)Treating Unobserved Heterogeneity in PLS-SEM: A Multi-method Approach (2017)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 2003Research Methods for Business Students17,197 cited
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  • 2019Assessing measurement model quality in PLS-SEM using confirmatory composite analysis5,439 cited
  • 2016Structural Equation Modeling With AMOS4,644 cited
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  • 2018Multivariate Data Analysis3,516 cited
  • 1990Perceived organizational support and employee diligence, commitment, and innovation.3,064 cited
  • 2016Mediation analysis in partial least squares path modeling2,345 cited
  • 1965The definition and measurement of job involvement.1,798 cited
  • 1985Employee and customer perceptions of service in banks: Replication and extension.

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1,353 cited
  • 2004A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES.1,185 cited
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