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Investigating Returns Management across E-Commerce Sectors and Countries: Trends, Perspectives, and Future Research
16 references·0 citing·55 second hop
Investigating Returns Management across E-Commerce Sectors and Countries: Trends, Perspectives, and Future Research (2024)Investigating Returns Management across E…Ramification of information asymmetry on a green supply chain management with the cap-trade, service, and vendor-managed inventory strategies (2023)Ramification of information a…Forward and reverse logistics for circular economy in construction: A systematic literature review (2023)Forward and reverse logistics…Implementing E-Commerce from Logistic Perspective: Literature Review and Methodological Framework (2022)Implementing E-Commerce from …E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions (2022)E-commerce in high uncertaint…Understanding product returns: A systematic literature review using machine learning and bibliometric analysis (2021)Understanding product returns…Investigating the influential factors of return channel loyalty in omni-channel retailing (2019)Investigating the influential…A bibliometric analysis of reverse logistics research (1992-2015) and opportunities for future research (2017)A bibliometric analysis of re…Online retail returns management (2016)Online retail returns managem…Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic Review (2016)Consumer Behaviour and Order …So Many Recalls, So Little Research: A Review of the Literature and Road map for Future Research (2015)So Many Recalls, So Little Re…The customer consequences of returns in online retailing: An empirical analysis (2012)The customer consequences of …Issues in reverse supply chain, part III: classification and simple analysis (2009)Issues in reverse supply chai…Implementing just-in-time philosophy to reverse logistics systems: a review (2009)Implementing just-in-time phi…Managing Internet Product Returns: A Focus on Effective Service Operations (2007)Managing Internet Product Ret…The Returns Management Process (2002)The Returns Management ProcessMANAGING PRODUCT RETURNS FOR REMANUFACTURING (2001)MANAGING PRODUCT RETURNS FOR …Strategic Issues in Product Recovery Management (1995)Quantitative models for reverse logistics: A review (1997)Production planning and control for remanufacturing: industry practice and research needs (2000)Green supply chain management implications for “closing the loop” (2006)Green product design in supply chains under competition (2016)Towards a more Circular Economy: Proposing a framework linking sustainable public procurement and sustainable business models (2016)Relationships between operational practices and performance among early adopters of green supply chain management practices in Chinese manufacturing enterprises (2004)Green supply‐chain management: A state‐of‐the‐art literature review (2007)An optimization model for product returns using genetic algorithms and artificial immune system (2013)Journal of Business Logistics (2018)Environmental management partner selection for reverse supply chain collaboration: A sustainable approach (2019)Sustainability assessment in circular inter-firm networks: An integrated framework of industrial ecology and circular supply chain management approaches (2020)The Nature of the Firm (1937)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Antecedents and consequences of online customer satisfaction: A holistic process perspective (2017)Sustainable Retailing in the Fashion Industry: A Systematic Literature Review (2017)Online purchase return policy leniency and purchase decision: Mediating role of consumer trust (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Creating value through returns management: Exploring the marketing–operations interface (2010)Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention (2011)Failure to deliver? 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(2003)When to use and how to report the results of PLS-SEM (2018)Examining the influence of technological self-efficacy, perceived trust, security, and electronic word of mouth on ICT usage in the education sector (2024)The power of AI: enhancing customer loyalty through satisfaction and efficiency (2024)Treasure Hunting for Brands: Metaverse Marketing Gamification Effects on Purchase Intention, WOM, and Loyalty (2025)The history and current applications of the circular economy concept (2016)Conceptualizing the circular economy: An analysis of 114 definitions (2017)Targets for a circular economy (2019)Circular economy practices and environmental performance: Analysing the role of big data analytics capability and responsible research and innovation (2023)Barriers to adopting circular procurement in the construction industry: The way forward (2024)Uncertain remanufacturing reverse logistics network design in industry 5.0: Opportunities and challenges of digitalization (2024)
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References

  • 2001MANAGING PRODUCT RETURNS FOR REMANUFACTURING712 cited
  • 2016Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic Review386 cited
  • 2002The Returns Management Process285 cited
  • 2012The customer consequences of returns in online retailing: An empirical analysis262 cited
  • 2007Managing Internet Product Returns: A Focus on Effective Service Operations210 cited
  • 2023Forward and reverse logistics for circular economy in construction: A systematic literature review156 cited
  • 2016Online retail returns management154 cited
  • 2022E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions143 cited
  • 2017A bibliometric analysis of reverse logistics research (1992-2015) and opportunities for future research121 cited
  • 2009Issues in reverse supply chain, part III: classification and simple analysis117 cited
  • 2015So Many Recalls, So Little Research: A Review of the Literature and Road map for Future Research99 cited
  • 2019Investigating the influential factors of return channel loyalty in omni-channel retailing97 cited
  • 2022Implementing E-Commerce from Logistic Perspective: Literature Review and Methodological Framework92 cited
  • 2009Implementing just-in-time philosophy to reverse logistics systems: a review

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91 cited
  • 2023Ramification of information asymmetry on a green supply chain management with the cap-trade, service, and vendor-managed inventory strategies86 cited
  • 2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysis84 cited
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