SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The faster, the better? The impact of short delivery times on product returns in online retailing
14 references·0 citing·54 second hopsampled
The faster, the better? The impact of short delivery times on product returns in online retailing (2024)The faster, the better? The impact of sho…Online and offline retailing: What we know and directions for future research (2022)Online and offline retailing:…Learning from Data: An Empirics-First Approach to Relevant Knowledge Generation (2022)Learning from Data: An Empiri…Information Search and Product Returns Across Mobile and Traditional Online Channels (2021)Information Search and Produc…Sooner or Later? Promising Delivery Speed in Online Retail (2020)Sooner or Later? Promising De…The Value of Rapid Delivery in Omnichannel Retailing (2019)The Value of Rapid Delivery i…Taking stock of consumer returns: A review and classification of the literature (2019)Taking stock of consumer retu…A Review of Cognitive Dissonance Theory in Management Research (2016)A Review of Cognitive Dissona…The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review (2015)The Effect of Return Policy L…The role of physical distribution services as determinants of product returns in Internet retailing (2014)The role of physical distribu…The Influence of Cognitive Dissonance on Retail Product Returns (2013)The Influence of Cognitive Di…Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers (2001)Operational Drivers of Custom…Should We Delight the Customer? (2000)Should We Delight the Custome…Cognitive dissonance after purchase: A multidimensional scale (2000)Cognitive dissonance after pu…On the motivational nature of cognitive dissonance: Dissonance as psychological discomfort. (1994)On the motivational nature of…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Emotion And Adaptation (1991)Assessing impacts of introducing ship‐to‐store service on sales and returns in omnichannel retailing: A data analytics study (2018)Challenges at the marketing–operations interface in omni-channel retail environments (2019)E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions (2022)Advances in Consumer Research (2025)Telling more than we can know: Verbal reports on mental processes. (1977)The case for motivated reasoning. (1990)Attitude change: Multiple roles for persuasion variables. (1998)Power reduces the press of the situation: Implications for creativity, conformity, and dissonance. (2008)A Theory of Cognitive Dissonance (2017)An introduction to cognitive dissonance theory and an overview of current perspectives on the theory. (2019)A circumplex model of affect. (1980)Out of the Crisis (1982)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Social Identity and the Service-Profit Chain (2009)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Coefficient Alpha and the Internal Structure of Tests (1951)A Theory of Cognitive Dissonance (1957)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet (2003)The attitude–behaviour gap in sustainable tourism (2014)Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability (2019)The file drawer problem and tolerance for null results. (1979)Introduction to Meta‐Analysis (2009)Sustainable Retailing in the Fashion Industry: A Systematic Literature Review (2017)Online purchase return policy leniency and purchase decision: Mediating role of consumer trust (2018)Introduction to Meta‐Analysis (2021)The Psychology of Self-Affirmation: Sustaining the Integrity of the Self (1988)“How to Do Things With Words”: Mechanisms Bridging Language and Action in Management Research (2018)Using theory on authentic leadership to build a strong human resource management system (2018)Innovative work behaviors, employee engagement, and surface acting (2019)Job Market Signaling (1973)Prospect Theory: An Analysis of Decision under Risk (1979)The Social Psychology of Procedural Justice (1988)Forays into omnichannel: An online retailer’s strategies for managing product returns (2020)The Economics of Information (1961)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Understanding Customer Experience Throughout the Customer Journey (2016)Browsing the Aisles or Browsing the App? How Online Grocery Shopping is Changing What We Buy (2023)Strategies and practices to reduce the ecological impact of product returns: An environmental sustainability framework for multichannel retail (2023)The effects of buy now, pay later (BNPL) on customers’ online purchase behavior (2024)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction (1999)Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)A data-driven approach to adaptive synchronization of demand and supply in omni-channel retail supply chains (2020)Sustainable Retailing (2020)Cross-channel effects of omnichannel retail marketing strategies: A review of extant data-driven research (2022)Dimensions of Consumer Expertise (1987)Why Most Published Research Findings Are False (2005)False-Positive Psychology (2011)Should Artificial Intelligent Agents be Your Co-author? Arguments in Favour, Informed by ChatGPT (2023)Guidelines for Theory Selection: The IMPACT Framework (2025)Theory and theory development: Guidelines for establishing theoretical gaps, foundations, contributions, and implications (2025)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1994On the motivational nature of cognitive dissonance: Dissonance as psychological discomfort.1,288 cited
  • 2000Should We Delight the Customer?712 cited
  • 2000Cognitive dissonance after purchase: A multidimensional scale366 cited
  • 2016A Review of Cognitive Dissonance Theory in Management Research305 cited
  • 2015The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review301 cited
  • 2022Learning from Data: An Empirics-First Approach to Relevant Knowledge Generation226 cited
  • 2019The Value of Rapid Delivery in Omnichannel Retailing189 cited
  • 2022Online and offline retailing: What we know and directions for future research185 cited
  • 2014The role of physical distribution services as determinants of product returns in Internet retailing181 cited
  • 2019Taking stock of consumer returns: A review and classification of the literature161 cited
  • 2001Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers161 cited
  • 2013The Influence of Cognitive Dissonance on Retail Product Returns114 cited
  • 2020Sooner or Later? Promising Delivery Speed in Online Retail36 cited
  • 2021Information Search and Product Returns Across Mobile and Traditional Online Channels34 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Cited by

No citing works inside the corpus for this window.