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All words have consequences: Concrete versus abstract language in management response to hotel guest reviews
16 references·0 citing·51 second hop
All words have consequences: Concrete versus abstract language in management response to hotel guest reviews (2024)All words have consequences: Concrete ver…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1 (2014)Anxious or Angry? Effects of …Construal-level theory of psychological distance. 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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 2010Construal-level theory of psychological distance.6,611 cited
  • 2009The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods6,078 cited
  • 2006Universal dimensions of social cognition: warmth and competence4,600 cited
  • 2003Temporal construal.3,006 cited
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  • 20088 Social Hierarchy: The Self‐Reinforcing Nature of Power and Status2,388 cited
  • 1998The role of feasibility and desirability considerations in near and distant future decisions: A test of temporal construal theory.2,367 cited
  • 2007Agency and communion from the perspective of self versus others.1,412 cited
  • 1971That's Interesting!1,229 cited
  • 2005Fundamental dimensions of social judgment: Understanding the relations between judgments of competence and warmth.1,123 cited
  • 2010A Control Function Approach to Endogeneity in Consumer Choice Models1,098 cited
  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,066 cited
  • 1988The cognitive functions of linguistic categories in describing persons: Social cognition and language.

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854 cited
  • 2006You focus on the forest when you're in charge of the trees: Power priming and abstract information processing.789 cited
  • 2014Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1759 cited
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