Authenticity matters: investigating virtual tours’ impact on curiosity and museum visit intentions

Gaukhar Chekembayeva · Marion Garaus

24 citations0/0 files storedJournal of Services Marketing

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Museums and Cultural Heritage Diverse Aspects of Tourism Research Virtual Reality Applications and Impacts

Abstract

Purpose This study aims to investigate the impact of virtual museum tours on intentions to visit on-site museums. Furthermore, the role of an authentic virtual tour experience and its drivers is examined. Design/methodology/approach The results of two studies, a field study in collaboration with one of the most renowned museums in Austria (n = 227) and an online survey (n = 153), were analyzed with a series of mediation models. Findings Visual appeal and narrative quality were significant drivers of an authentic virtual tour experience. Curiosity mediated the positive effect of virtual tour usage intention on on-site museum visit intention. Originality/value Although virtual reality has been considered a promising marketing tool in tourism, no research has explored the drivers of an authentic virtual tour experience. The findings of this study not only add new insights into the role of a virtual tour’s visual appeal and narrative quality in generating authentic experience and thus prompting virtual tour usage intentions but also demonstrate that virtual tours positively impact on-site visit intentions driven by curiosity.

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.2014A new criterion for assessing discriminant validity in variance-based structural equation modeling 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1999Rethinking authenticity in tourism experience 2007Measuring Experience Economy Concepts: Tourism Applications 2004Narrative Processing: Building Consumer Connections to Brands 2018Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model 2004Consumer Perceptions of Iconicity and Indexicality and Their Influence on Assessments of Authentic Market Offerings

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