SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Defining Quality in Higher Education and Identifying Opportunities for Improvement
16 references·0 citing·43 second hop
Defining Quality in Higher Education and Identifying Opportunities for Improvement (2024)Defining Quality in Higher Education and …The student as customer and quality in higher education (2020)The student as customer and q…The Delphi Technique: Making Sense of Consensus (2020)The Delphi Technique: Making …HEISQUAL: A modern approach to measure service quality in higher education institutions (2020)HEISQUAL: A modern approach t…Higher education service quality, student satisfaction and loyalty (2019)Higher education service qual…A pragmatic model of student satisfaction: a viewpoint of private higher education (2019)A pragmatic model of student …Conceptualising ‘quality work’ in higher education (2018)Conceptualising ‘quality work…An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions (2018)An empirical investigation of…A conceptual Lean Six Sigma framework for quality excellence in higher education institutions (2018)A conceptual Lean Six Sigma f…Lean Six Sigma leadership in higher education institutions (2017)Lean Six Sigma leadership in …Measuring service quality in higher education (2016)Measuring service quality in …Lean Six Sigma in higher education institutions (2016)Lean Six Sigma in higher educ…A new lean paradigm in higher education: a case study (2011)A new lean paradigm in higher…The validity of the SERVQUAL and SERVPERF scales (2007)The validity of the SERVQUAL …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The management and control of quality (1989)The management and control of…Quality-Control Handbook. (1952)Quality-Control Handbook.A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A power primer. (1992)A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)Examining student satisfaction with higher education services (2010)Service quality in a higher education context: an integrated model (2012)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Alternative Ways of Assessing Model Fit (1992)In search of quality: measuring Higher Education Service Quality (HiEduQual) (2017)An Experimental Application of the DELPHI Method to the Use of Experts (1963)Foundations of Behavioral Research (1974)Research guidelines for the Delphi survey technique (2000)Using the Delphi Technique to Determine Which Outcomes to Measure in Clinical Trials: Recommendations for the Future Based on a Systematic Review of Existing Studies (2011)Defining consensus: A systematic review recommends methodologic criteria for reporting of Delphi studies (2014)Delphi Technique in Health Sciences: A Map (2020)The role o f the founder in creating organizational culture (1983)Leadership and Performance beyond Expectations (1987)Decoding the DNA of the Toyota Production System (1999)Critical review of literature on Lean Six Sigma methodology (2021)Application of lean Six Sigma methodology using DMAIC approach for the improvement of bogie assembly process in the railcar industry (2022)Case Study Research (2004)Theory Building From Cases: Opportunities And Challenges (2007)The Discovery of Grounded Theory (2017)Impacts of Lean Six Sigma on improving a higher education system: a case study (2019)Service Failure and Recovery in B2B Markets – A Morphological Analysis (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Revisiting the ‘university image model’ for higher education institutions’ sustainability (2020)Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services (2021)Holistic Integrated Student Development Model & Service Delivery Model – A Best Practice of Srinivas University, India (2022)Responsibility: The new business imperative (2002)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)The Effect of Training on Employee Performance (2013)Process Capability Indices. (1995)On theory in operations management (1998)THE LAW OF CRIME CONCENTRATION AND THE CRIMINOLOGY OF PLACE* (2015)Role of environmental regulations, green finance, and investment in green technologies in green total factor productivity: Empirical evidence from Asian region (2022)Sustainable Supply Chain and Business Performance: The Impact of Strategy, Network Design, Information Systems, and Organizational Structure (2022)The role of teaching staff in fostering perceived employability of university students (2022)
this work references cited by second hop

References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2020The Delphi Technique: Making Sense of Consensus4,498 cited
  • 1952Quality-Control Handbook.2,849 cited
  • 1989The management and control of quality1,627 cited
  • 2007The validity of the SERVQUAL and SERVPERF scales392 cited
  • 2016Measuring service quality in higher education237 cited
  • 2018A conceptual Lean Six Sigma framework for quality excellence in higher education institutions165 cited
  • 2019Higher education service quality, student satisfaction and loyalty164 cited
  • 2020HEISQUAL: A modern approach to measure service quality in higher education institutions142 cited
  • 2018An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions120 cited
  • 2018Conceptualising ‘quality work’ in higher education120 cited
  • 2016Lean Six Sigma in higher education institutions108 cited
  • 2017Lean Six Sigma leadership in higher education institutions103 cited
  • 2020The student as customer and quality in higher education103 cited
  • 2011A new lean paradigm in higher education: a case study98 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2019
A pragmatic model of student satisfaction: a viewpoint of private higher education
94 cited

Cited by

No citing works inside the corpus for this window.