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The interplay between multichannel integration quality, service convenience, service experience, multichannel perceived value and e-WoM
16 references·0 citing·35 second hop
The interplay between multichannel integration quality, service convenience, service experience, multichannel perceived value and e-WoM (2024)The interplay between multichannel integr…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…The Role of Customer Engagement Behavior in Value Co-Creation (2014)The Role of Customer Engageme…From goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…E-S-QUAL (2004)E-S-QUALUser Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Understanding Service Convenience (2002)Understanding Service Conveni…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The theory of planned behavior (1991)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View148,734 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies24,321 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,780 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 2004E-S-QUAL4,763 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,974 cited
  • 2002Understanding Service Convenience1,659 cited
  • 2015Service Research Priorities in a Rapidly Changing Context1,494 cited
  • 2014The Role of Customer Engagement Behavior in Value Co-Creation

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1,260 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
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