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Enhancing churn forecasting with sentiment analysis of steam reviews · Study

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ArticleEnhancing churn forecasting with sentiment analysis of steam reviews

Shuzlina Abdul-Rahman2024

Article2024

Enhancing churn forecasting with sentiment analysis of steam reviews

Shuzlina Abdul-Rahman · M. F. Ali · Azuraliza Abu Bakar · Sofianita Mutalib

15 citations·0/0 files stored·Social Network Analysis and Mining

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Customer churn and segmentation Customer Service Quality and Loyalty Sentiment Analysis and Opinion Mining

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References

2020Theory building with big data-driven research – Moving away from the “What” towards the “Why”2016Customer churn prediction in the telecommunication sector using a rough set approach 2018Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods 2023An adaptive learning approach for customer churn prediction in the telecommunication industry using evolutionary computation and Naïve Bayes 2020Customer Churn Prediction Model and Identifying Features to Increase Customer Retention based on User Generated Content 2019Combining Sequential and Aggregated Data for Churn Prediction in Casual Freemium Games 2017Twitter opinion mining predicts broadband internet's customer churn rate

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2025ChurnKB: A Generative AI-Enriched Knowledge Base for Customer Churn Feature Engineering

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Details

Year2024

Typearticle

Published2024-08-31

VenueSocial Network Analysis and Mining

ISSN-L1869-5450

Languageen

Citations15

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1007/s13278-024-01337-3

openalex_workW4402095375

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