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Enhancing churn forecasting with sentiment analysis of steam reviews

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References

2020Theory building with big data-driven research – Moving away from the “What” towards the “Why”301 cited
2016Customer churn prediction in the telecommunication sector using a rough set approach222 cited
2018Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods102 cited
2023An adaptive learning approach for customer churn prediction in the telecommunication industry using evolutionary computation and Naïve Bayes76 cited
2020Customer Churn Prediction Model and Identifying Features to Increase Customer Retention based on User Generated Content32 cited
2019Combining Sequential and Aggregated Data for Churn Prediction in Casual Freemium Games24 cited
2017Twitter opinion mining predicts broadband internet's customer churn rate18 cited

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2025ChurnKB: A Generative AI-Enriched Knowledge Base for Customer Churn Feature Engineering13 cited

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