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Service quality, customer sentiment and online ratings of beach hotels: an analysis of moderating factors
16 references·2 citing·46 second hop
Service quality, customer sentiment and online ratings of beach hotels: an analysis of moderating factors (2024)Service quality, customer sentiment and o…Partial Least Squares Structural Equation Modeling (2021)Partial Least Squares Structu…What do hotel customers complain about? Text analysis using structural topic model (2019)What do hotel customers compl…Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis (2017)Relationship between customer…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)A comparative analysis of maj…Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern (2015)Responding to negative online…A study of factors that contribute to online review helpfulness (2015)A study of factors that contr…Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1 (2014)Anxious or Angry? Effects of …Interrater reliability: the kappa statistic (2012)Interrater reliability: the k…From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba (1998)From SERVQUAL to HOLSAT: holi…Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Product Performance and Consumer Satisfaction: A New Concept (1976)Product Performance and Consu…Job Market Signaling (1973)Job Market SignalingAsymmetric effects of music preference on emotional and behavioral responses: a reference dependence framework (2025)Asymmetric effects of music p…A Bibliometric Analysis of Service Quality in the Hospitality Industry (2014–2024) (2025)A Bibliometric Analysis of Se…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A circumplex model of affect. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics (2015)Research Note—When Do Consumers Value Positive vs. Negative Reviews? 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(1971)Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’Online reviews (2019)Past, Present, and Future of Electronic Word of Mouth (EWOM) (2020)Information Systems Success: The Quest for the Dependent Variable (1992)CRITICAL QUESTIONS FOR BIG DATA (2012)Big data: a revolution that will transform how we live, work, and think (2013)Bibliometrics of social media research: A co-citation and co-word analysis (2017)Big data in tourism research: A literature review (2018)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)A power primer. (1992)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Handbook of Market Research (2021)A Study on Factors Influencing Designers’ Behavioral Intention in Using AI-Generated Content for Assisted Design: Perceived Anxiety, Perceived Risk, and UTAUT (2024)Investigation of the moderation effect of gender and study level on the acceptance and use of generative AI by higher education students: Comparative evidence from Poland and Egypt (2024)Equilibrium in Competitive Insurance Markets: An Essay on the Economics of Imperfect Information (1976)Varieties of Capitalism (2001)Signaling Theory: A Review and Assessment (2010)Game-based Learning and 21st century skills: A review of recent research (2016)Intercoder Reliability in Qualitative Research: Debates and Practical Guidelines (2020)Student Motivation and Associated Outcomes: A Meta-Analysis From Self-Determination Theory (2021)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2012Interrater reliability: the kappa statistic19,799 cited
  • 1973Job Market Signaling16,329 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2021Partial Least Squares Structural Equation Modeling1,475 cited
  • 2016A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism1,056 cited
  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,044 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 2014Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1759 cited
  • 1976Product Performance and Consumer Satisfaction: A New Concept628 cited
  • 2015Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern493 cited
  • 2019What do hotel customers complain about? Text analysis using structural topic model379 cited
  • 1998From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba375 cited

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  • 2015A study of factors that contribute to online review helpfulness363 cited
  • 2017Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis356 cited
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    • 2025A Bibliometric Analysis of Service Quality in the Hospitality Industry (2014–2024)15 cited
    • 2025Asymmetric effects of music preference on emotional and behavioral responses: a reference dependence framework5 cited