References

• 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
• 2018Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor1,167 cited
• 2005Reflexivity, its Meanings and Relevance for Social Work: A Critical Review of the Literature535 cited
• 2019Close encounters of the digital kind: A research agenda for the digitalization of public services516 cited
• 2016Social Media and Social Work: The Challenges of a New Ethical Space191 cited
• 2021Digital social work: Conceptualising a hybrid anticipatory practice167 cited
• 2023Artificial Intelligence in Social Work: Emerging Ethical Issues146 cited
• 2020Social Work in the Digital Era: Theoretical, Ethical and Practical Considerations74 cited
• 2021Empathy in the Digital Administrative State54 cited
• 2023The Routledge International Handbook of Digital Social Work41 cited
• 2023Algorithmic constructions of risk: Anticipating uncertain futures in child protection services25 cited
• 2024Digital communication and child participation in child welfare services: a scoping review of potentials and challenges13 cited
• 2024The role of phone mediation: Social workers’ and vulnerable clients’ role performances in mediated welfare encounters6 cited

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