Strategic Management of Multiculturalism for Social Sustainability in Hospitality Services: The Case of Hotels in Athens

Michalis Skordoulis · Olga Patsatzi · Stavros Kalogiannidis · Christina D. Patitsa · Aristidis Papagrigoriou

23 citations0/0 files storedTourism and Hospitality

No readable copy stored yet — this record is metadata only.

1 known location can be tried.

Literature note Cite in a project Citation map

Global and Cross-Cultural Management Gender Diversity and Inequality Team Dynamics and Performance

Abstract

This study seeks to determine how multicultural management affects the promotion of a healthy and efficient working climate in hotels in Athens. Specifically, it explores employees’ attitudes toward diversity and multiculturalism, the effects of multicultural communication on cooperation and interpersonal dynamics, as well as the overall effects on organizational outcomes. This study uses both quantitative and qualitative research methods through structured questionnaires on 242 employees from the units of the hotel. Descriptive statistics, ANOVA, and regression analysis were used to analyze the relationship between multicultural management practices and workplace efficiency. The findings show that positive employee experiences and attitudes toward multiculturalism improve the working environment. Multicultural communication enhances collaborative and conflict-solving skills, and efficient multicultural management enhances teamwork and organizational outcomes. Personal experiences and observations of multiculturalism also provide a lot of input to a positive work climate. Multicultural people management practices are imperative for enhancing productive organizational relations in the hospitality industry. Therefore, the issues of appreciating cultural differences, the ongoing diversity training, and helping the workers to overcome language barriers should be emphasized. Hotels should also ensure that diversity training, dialog, and polices are ongoing and clear. Further research should investigate the time-dependency of multicultural management on employee turnover and guest satisfaction, cultural differences in various regions and industries, and the impact of technology and remote work on multicultural team dynamics.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 23 citations exist upstream.

References

2001Cultural Diversity at Work: The Effects of Diversity Perspectives on Work Group Processes and Outcomes 2009The social dimension of sustainable development: Defining urban social sustainability 2003Cultural Intelligence 2012The Benefits of Climate for Inclusion for Gender-Diverse Groups 2012Which CEO Characteristics and Abilities Matter?2015Coopetition: a systematic review, synthesis, and future research directions 2015Customer loyalty: a review and future directions with a special focus on the hospitality industry 2009Managing diversity through human resource management: an international perspective and conceptual framework

Cited by

2025ESG Scores as Indicators of Green Business Strategies and Their Impact on Financial Performance in Tourism Services: Evidence from Worldwide Listed Firms 2024Penny-Wise Acumen in Costonomics: Transforming Costs into Entrepreneurial Gold Through Smart Financial Management

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.