Information Wayfinding of Screen Reader Users: Five Personas to Expand Conceptualizations of User Experiences

Abstract

Screen readers are important assistive technologies for blind people, but they are complex and can be challenging to use effectively. Over the course of several studies with screen reader users, the authors have found wide variations and sometimes surprising differences in people's skills, preferences, navigation, and troubleshooting approaches when using screen readers. These differences may not always be considered in research and development. To help address this shortcoming, we have developed five user personas describing a range of screen reader experiences.

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