SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The Strategic Impact of Service Quality and Environmental Sustainability on Financial Performance: A Case Study of 5-Star Hotels in Athens
16 references·1 citing·54 second hop
The Strategic Impact of Service Quality and Environmental Sustainability on Financial Performance: A Case Study of 5-Star Hotels in Athens (2024)The Strategic Impact of Service Quality a…Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction in Hospitality (2021)Hotel Service Quality: The Im…Examining the correlations between stakeholder pressures, green production practices, firm reputation, environmental and financial performance: Evidence from manufacturing SMEs (2020)Examining the correlations be…Customer satisfaction and firm performance: insights from over a quarter century of empirical research (2019)Customer satisfaction and fir…Corporate Environmental Responsibility and the Cost of Capital: International Evidence (2016)Corporate Environmental Respo…ESG and financial performance: aggregated evidence from more than 2000 empirical studies (2015)ESG and financial performance…The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)The Impact of Corporate Susta…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups (2007)Customer delight and market s…Bank-specific, industry-specific and macroeconomic determinants of bank profitability (2006)Bank-specific, industry-speci…Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method (2002)Preference disaggregation for…A Longitudinal Analysis of Satisfaction and Profitability (2000)A Longitudinal Analysis of Sa…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Measuring Service Quality in the Travel and Tourism Industry (1991)Measuring Service Quality in …Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Relationship approach to mark…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…ESG Scores as Indicators of Green Business Strategies and Their Impact on Financial Performance in Tourism Services: Evidence from Worldwide Listed Firms (2025)ESG Scores as Indicators of G…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Marketing Management: Analysis, Planning and Control (1973)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Service management and marketing: managing the moments of truth in service competition (1990)From Marketing Mix to Relationship Marketing (1994)The evolution of relationship marketing (1995)The employer brand (1996)Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations (1991)Another look at the instrumental variable estimation of error-components models (1995)Econometric Analysis of Cross Section and Panel Data (2001)Determinants of Bank Profitability Before and During the Crisis: Evidence from Switzerland (2010)Macroeconomic and bank-specific determinants of non-performing loans in Greece: A comparative study of mortgage, business and consumer loan portfolios (2011)The Impact of Corporate Social Responsibility Disclosure on Financial Performance: Evidence from the GCC Islamic Banking Sector (2016)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Customer delight: Foundations, findings, and managerial insight (1997)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The destination product and its impact on traveller perceptions (2000)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Customer-based brand equity for a destination (2007)A power primer. (1992)On Persistence in Mutual Fund Performance (1997)G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences (2007)Environmental, Social and Governance (ESG) Scores and Financial Performance of Multilatinas: Moderating Effects of Geographic International Diversification and Financial Slack (2019)The Influence of Firm Size on the ESG Score: Corporate Sustainability Ratings Under Review (2019)Firms and social responsibility: A review of ESG and CSR research in corporate finance (2021)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Determinants of the transition towards circular economy in SMEs: A sustainable supply chain management perspective (2021)Effect of information sharing in supply chains: understanding the roles of supply chain visibility, agility, collaboration on supply chain performance (2021)Relationship of green human resource management with environmental performance: mediating effect of green organizational culture (2022)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Dynamic capabilities and strategic management (1997)The Social Responsibility of Business Is to Increase Its Profits (2007)Corporate Sustainability: First Evidence on Materiality (2016)Social Capital, Trust, and Firm Performance: The Value of Corporate Social Responsibility during the Financial Crisis (2017)Corporate green bonds (2021)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
this work references cited by second hop

References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2015ESG and financial performance: aggregated evidence from more than 2000 empirical studies4,715 cited
  • 2014The Impact of Corporate Sustainability on Organizational Processes and Performance4,060 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 2006Bank-specific, industry-specific and macroeconomic determinants of bank profitability2,292 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
  • 1991Measuring Service Quality in the Travel and Tourism Industry561 cited
  • 2020Examining the correlations between stakeholder pressures, green production practices, firm reputation, environmental and financial performance: Evidence from manufacturing SMEs545 cited
  • 2016Corporate Environmental Responsibility and the Cost of Capital: International Evidence543 cited
  • 2000A Longitudinal Analysis of Satisfaction and Profitability511 cited
  • 2019Customer satisfaction and firm performance: insights from over a quarter century of empirical research350 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2007
Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups
342 cited
  • 2021Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction in Hospitality312 cited
  • 2002Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method280 cited
  • Cited by

    • 2025ESG Scores as Indicators of Green Business Strategies and Their Impact on Financial Performance in Tourism Services: Evidence from Worldwide Listed Firms29 cited