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Stakeholder Involvement as Strategic Instrument to Strengthen Customer Service · Study

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ArticleStakeholder Involvement as Strategic Instrument to Strengthen Customer Service

E Maseko2024

OA

Articlehybrid2024

Stakeholder Involvement as Strategic Instrument to Strengthen Customer Service

E Maseko · Gerrit Van der Waldt

3 citations·0/0 files stored·Administratio publica.

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Public Policy and Administration Research Customer Service Quality and Loyalty Service and Product Innovation

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References

2000The New Public Service: Serving Rather than Steering 2004What to do when Stakeholders matter 1998Public Management and Administration: An Introduction 2009The Constitution of the Republic of South Africa, 1996 2005Participatory development in South Africa: a development management perspective 2002Beyond the public hearing: citizen participation in the local government budget process 2013The Principle of Good Faith: Toward Substantive Stakeholder Engagement 1996Local Democracy and Local Government

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Details

Year2024

Typearticle

Published2024-06-01

VenueAdministratio publica.

ISSN-L1015-4833

Languageen

Citations3

Files0 public / 0

ShelfPublic Policy and Administration Research

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doi10.61967/adminpub/2024.32.2.6

openalex_workW4404222380

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