Article2024

Analyzing critical success factors in Lean Six Sigma training

Nithiaprathap Paneerselvam · Nur Amalina Muhammad · Anis Masturina Azhan · Noorhafiza Binti Muhammad

12 citations0/0 files storedInternational Journal of Productivity and Performance Management

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Quality and Supply Management Human Resource Development and Performance Evaluation Management Systems and Quality Improvement

Abstract

Purpose This study aims to assess the effectiveness of Lean Six Sigma (LSS) training by investigating critical success factors (CSFs) categorized into the domains of people, processes and technology. Design/methodology/approach A survey methodology, information was used to collect information from a participant pool of 102 individuals. The collected data were analyzed using ANOVA to examine the relationship between CSF and LSS training. Findings Organizing CSF significantly enhances the effectiveness of LSS training. High ratings were consistently observed for experienced instructors, structured materials and interactive elements. However, challenges were identified in evaluating the impact of training and the integration of e-learning platforms. These findings shed light on areas where improvements can be made to further enhance the outcomes of LSS training programs. Research limitations/implications The sample size of 102 participants may limit the generalizability of the findings to a broader population. This study primarily examined short-term outcomes, so additional exploration of the long-term effects of LSS training is warranted. This research acknowledges potential bias in self-reported survey data and recognizes that personal perspectives may influence participant responses. Originality/value This research contributes a nuanced perspective by categorizing CSFs into the domains of people, process and technology, offering a comprehensive understanding of their interplay. Acknowledging the challenges in training evaluation and e-learning platforms adds originality to the study and provides practical insights for organizations aiming to optimize their LSS training initiatives.

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References

2010Lean Six Sigma – getting better all the time 2001Does Training Generally Work? The Returns to in-Company Training 2017Lean Six Sigma: yesterday, today and tomorrow 2007Six sigma in service organisations 2012Lean Six Sigma for higher education institutions (HEIs)2014Readiness factors for the Lean Six Sigma journey in the higher education sector 2012Critical success factors for the effective implementation of Lean Sigma 2011Implementation of Lean Six Sigma in small- and medium-sized manufacturing enterprises in the Netherlands

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