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Sustainability in the Indonesian Public Transportation System: NPS-Based Performance Analysis of Transjakarta
16 references·0 citing·48 second hop
Sustainability in the Indonesian Public Transportation System: NPS-Based Performance Analysis of Transjakarta (2024)Sustainability in the Indonesian Public T…Net promoter score, growth, and profitability of transportation companies (2018)Net promoter score, growth, a…Are Promoters Valuable Customers? An Application of the Net Promoter Scale to Predict Future Customer Spend (2018)Are Promoters Valuable Custom…Customer-oriented communication in retail and Net Promoter Score (2016)Customer-oriented communicati…Nomological validity of the Net Promoter Index question (2013)Nomological validity of the N…Rejoinder—Can Behavioral WOM Measures Provide Insight into the Net Promoter© Concept of Customer Loyalty? (2008)Rejoinder—Can Behavioral WOM …A holistic examination of Net Promoter (2008)A holistic examination of Net…Questions about the Ultimate Question: Conceptual Considerations in Evaluating Reichheld's Net Promoter Score (NPS) (2007)Questions about the Ultimate …Effects of complaining versus negative word of mouth on subsequent changes in satisfaction: The role of public commitment (2005)Effects of complaining versus…The effect of word of mouth on services switching (2004)The effect of word of mouth o…The one number you need to grow. (2003)The one number you need to gr…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…Why Satisfied Customers Defect (1996)Why Satisfied Customers DefectBuilding Brands Directly: Creating Business Value from Customer Relationships (1996)Building Brands Directly: Cre…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Importance-Performance Analysis (1977)Importance-Performance Analys…The Development of Brand Loyalty (1964)The Development of Brand Loya…A Theory of Social Comparison Processes (1954)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry (2008)The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews (2008)The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors (2015)Exit, Voice, and Loyalty (1970)Advances in Consumer Research (1983)Zero defections: quality comes to services. 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References

  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 1977Importance-Performance Analysis4,463 cited
  • 1998Customer Satisfaction and Word of Mouth2,111 cited
  • 2003The one number you need to grow.1,683 cited
  • 1996Why Satisfied Customers Defect818 cited
  • 1964The Development of Brand Loyalty470 cited
  • 2004The effect of word of mouth on services switching311 cited
  • 2005Effects of complaining versus negative word of mouth on subsequent changes in satisfaction: The role of public commitment126 cited
  • 2007Questions about the Ultimate Question: Conceptual Considerations in Evaluating Reichheld's Net Promoter Score (NPS)90 cited
  • 2008A holistic examination of Net Promoter85 cited
  • 1996Building Brands Directly: Creating Business Value from Customer Relationships78 cited
  • 2013Nomological validity of the Net Promoter Index question65 cited
  • 2018Net promoter score, growth, and profitability of transportation companies40 cited
  • 2018Are Promoters Valuable Customers? An Application of the Net Promoter Scale to Predict Future Customer Spend36 cited
  • 2016Customer-oriented communication in retail and Net Promoter Score

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33 cited
  • 2008Rejoinder—Can Behavioral WOM Measures Provide Insight into the Net Promoter© Concept of Customer Loyalty?24 cited
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