Study on the Influence of Job Satisfaction on Employee Retention in the Hospitality Industry

Abstract

This study provides a detailed examination of the impact of job satisfaction on employee retention within the hospitality sector having smart ecosystem. The study is conducted on the star category hotels in Chandigarh, India. Through a descriptive research design employing snowball sampling for data collection, the study analyzes responses from 314 hotel employees regarding various job satisfaction factors and their correlation with employee retention rates. Utilizing SPSS for data analysis, the study identifies significant predictors of employee retention, including leadership involvement, communication effectiveness, and opportunities for professional development, while challenging traditional views on the role of salary increments and promotions along with impact of smart ecosystem on it. The findings underscore the importance of intrinsic motivational factors and work-life balance in enhancing job satisfaction and retention in the hospitality industry.The study also focuses on the pros and cons related to smart ecosystem in hospitality industry.

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