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Understanding and predicting online product return behavior: An interpretable machine learning approach
16 references·1 citing·50 second hop
Understanding and predicting online product return behavior: An interpretable machine learning approach (2024)Understanding and predicting online produ…Prospect Theory: An Analysis of Decision Under Risk (2013)Prospect Theory: An Analysis …Deriving the Pricing Power of Product Features by Mining Consumer Reviews (2011)Deriving the Pricing Power of…What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…The Different Roles of Product Appearance in Consumer Choice * (2004)The Different Roles of Produc…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…Intention—Behavior Relations: A Conceptual and Empirical Review (2002)Intention—Behavior Relations:…Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)Evaluating the Potential of I…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Seeking the Ideal Form: Product Design and Consumer Response (1995)Seeking the Ideal Form: Produ…Extrinsic and Intrinsic Cue Effects on Perceptions of Store Brand Quality (1994)Extrinsic and Intrinsic Cue E…Managing What Consumers Learn from Experience (1989)Managing What Consumers Learn…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…Attribution Theory and Research (1980)Attribution Theory and Resear…Advertising as Information (1974)Advertising as InformationConsumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)Consumer Dissatisfaction: The…A Coefficient of Agreement for Nominal Scales (1960)A Coefficient of Agreement fo…Striking the right balance: Customising return policy leniency for managing customer online return proclivity and satisfaction (2025)Striking the right balance: C…The psychology of interpersonal relations. 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References

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912 cited
  • 1998Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods883 cited
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    • 2025Striking the right balance: Customising return policy leniency for managing customer online return proclivity and satisfaction12 cited