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Exploring the mediating effect of customer satisfaction on the relationships between service quality, efficiency, and reliability and customer retention, loyalty in E-banking performance in emerging markets
16 references·0 citing·48 second hop
Exploring the mediating effect of customer satisfaction on the relationships between service quality, efficiency, and reliability and customer retention, loyalty in E-banking performance in emerging markets (2024)Exploring the mediating effect of custome…Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)Impact of Service Quality on …Digital payment and banking adoption research in Gulf countries: A systematic literature review (2020)Digital payment and banking a…Discriminant Validity Assessment: Use of Fornell & Larcker criterion versus HTMT Criterion (2017)Discriminant Validity Assessm…Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Internet banking service qual…On the Emancipation of PLS-SEM: A Commentary on Rigdon (2012) (2014)On the Emancipation of PLS-SE…A New Look at Social Support (2014)A New Look at Social SupportPartial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Partial Least Squares Structu…Business Intelligence and Analytics: From Big Data to Big Impact (2012)Business Intelligence and Ana…Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) (2011)Measuring Customer Satisfacti…Parents' perceptions of neighborhood safety and children's physical activity (2006)Parents' perceptions of neigh…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The relationship between service quality and customer satisfaction – a factor specific approach (2002)The relationship between serv…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Factors Influencing the Adoption of Internet Banking (2000)Factors Influencing the Adopt…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)From Intentions to Actions: A Theory of Planned Behavior (1985)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Diffusion of Innovations 1 (2019)BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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(1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Gender and Mental Health (2012)A meta-analysis of work–family conflict and social support. (2017)Applying relationship science to evaluate how the COVID-19 pandemic may impact couples’ relationships. (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Principles and Practice of Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Green data analytics, blockchain technology for sustainable development, and sustainable supply chain practices: evidence from small and medium enterprises (2021)The role of cognitive and affective responses in the relationship between internal and external stimuli on online impulse buying behavior (2021)Teachers’ AI-TPACK: Exploring the Relationship between Knowledge Elements (2024)The partial least squares approach for structural equation modeling. (1998)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Common Beliefs and Reality About PLS (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Beyond the hype: Big data concepts, methods, and analytics (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Digital transformation: A multidisciplinary reflection and research agenda (2019)User Acceptance of Information Technology: Toward A Unified View1 (2003)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 2012Business Intelligence and Analytics: From Big Data to Big Impact6,241 cited
  • 2013Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance5,307 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2000Factors Influencing the Adoption of Internet Banking1,712 cited
  • 2017Discriminant Validity Assessment: Use of Fornell & Larcker criterion versus HTMT Criterion1,473 cited
  • 2014A New Look at Social Support1,458 cited
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  • 2014On the Emancipation of PLS-SEM: A Commentary on Rigdon (2012)755 cited
  • 2016Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty455 cited
  • 2011Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model)382 cited
  • 2020

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Digital payment and banking adoption research in Gulf countries: A systematic literature review
364 cited
  • 2006Parents' perceptions of neighborhood safety and children's physical activity359 cited
  • 2020Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman342 cited
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