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Transparency in Decision-Making: The Role of Explainable AI (XAI) in Customer Churn Analysis

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References

2012Churn prediction in telecom using Random Forest and PSO based data balancing in combination with various feature selection strategies138 cited
2023Determinants of churn in telecommunication services: a systematic literature review57 cited
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2021What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–201930 cited
2004SPC with Applications to Churn Management23 cited
2023The effect of Arabic language type on banking chatbots adoption17 cited
2010A new filter feature selection approach for customer churn prediction in telecommunications15 cited
2017Machine learning techniques applied to prepaid subscribers: Case study on the telecom industry of Morocco11 cited
2014Improving churn prediction in telecommunications using complementary fusion of multilayer features based on factorization and construction10 cited

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2025AI-Driven Predictive Customer Analytics for Forecasting Behavior, Churn and Future Buying Patterns6 cited

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