What do foot pilgrims appreciate? Symmetric and asymmetric effects of pilgrim hostel attributes on satisfaction along the Camino de Santiago

Abstract

Where to stay overnight during a long, hard trek is a major concern among foot pilgrims. Despite growth in accommodation options to suit visitors and historical traditions, no studies appear to have focussed on pilgrim hostels. Pilgrims’ accommodation-related needs and opinions remain unknown. This study specifically identifies pilgrim hostel attributes and examines pilgrims’ perceptions of the attributes using importance – performance analysis and asymmetric impact-performance analysis. Cluster analysis revealed two distinct pilgrim segments. With 377 respondents, this pioneering investigation of pilgrim hostels along the Camino provides stakeholders with evidence-based recommendations to fulfill pilgrims’ needs through the management of contemporary pilgrim hostels.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 3 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.